Responsibilities
- Organized and able to analyze performance metrics.
- Good negotiation skills and the ability to foster relationships with customers.
- Facilitate communication with customers and build long-term relationships to achieve business goals.
- Set and monitor targets for key account managers.
- Network with key customers to identify and address specific needs.
- Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
- Act as the liaison between customers and internal teams ensuring clients requirements are met.
- Identify and attract prospective strategic customers.
- Ensure brand consistency.
- Negotiate contracts.
- Collect and analyze sales data and trends.
- Maintain high customer satisfaction ratings, according to company standards.
- Liaise with Sales and Marketing departments to set and implement strategies for new products.
- Stay up-to-date with internal and external developments and suggest new ways to increase sales.
- Manage or participate in Cross-Functional Targets.
- Proven work experience (2-3 years minimum) in key account management.
- Solid experience in sales and customer service.
- Previous experience in negotiations of trading terms, promotional grids and PI implementation on a national level is a prerequisite.
- Demonstrable experience in negotiating and meeting clients requirements.
- In-depth understanding of sales performance metrics.
- Hands on experience with MS Excel.
- Excellent analytical and organizational skills.
- Strong communication skills.
- Ability to lead and motivate team members.
- Availability to travel as needed.
- BSc degree in Sales, Business Administration or relevant field.
