The responsibilities include sourcing and retaining solid talent, managing, and leading sales teams, managing headcount, and performance management.
The role requires you to liaise with the executive, marketing, product heads and all office administrators regularly, depending on the task requirement.
Qualifications And Requirements
- Degree in business management /commerce /finance advantageous
- 2 + years experience in Sales preferably within the ATM or financial services industry.
- 2+ years of management experience
- Strong customer service and interpersonal skills for dealing with different types of customers and clients.
- Excellent verbal and written communication skills to communicate product ideas to clients.
- Strong organizational skills and attention to detail
- South African Drivers License and own vehicle.
- Strong sales / cross-selling skills
Sales & Marketing
- Identify and develop opportunities for sales growth.
- Ensure that our client's brands are fostered and grown by the management of your team alignment to their brand's standards, required activities and engagement with both prospects and customers and proper opportunity management.
- Existing business management (across their group of companies) to meet and/or exceed the monthly, quarterly, and annual expectations set.
- Manage Customer Tiers from a team member activity perspective across their products, from a conclusion perspective (ensuring that the client base is met within each call cycle), but also to ensure a happy outcome of any queries escalated within that call cycle.
- Ensure close collaboration with operations, finance, deployments, reconciliations and CIT support team to ensure your teams and their customers' queries are resolved timeously and to the best of the team's ability leveraging off of the Manco and Opco team where required.
- Ensuring regional administrative feedback is accurate, timeously provided and conclusive (where able) to optimise follow-up action linked to the feedback received.
- Lead the ATM Sales Business consultants team under your custodian to build culture and align initiatives and targets to company strategy and budget objectives.
- Leading, guiding and developing Sales business consultants, to reach their true potential within the group.
- Identify and recruit skilled, ambitious, and motivated team members to fulfil the sales and service team requirements within the region. These will change from time to time to align with the company's growth strategy.
- Closely monitor sales and service team members' performance through the achievement of KPIs to ensure optimal team activity and output
- Ensure administrative team control over activity and productivity linked to both new business acquisition and customer retention.
- Manage the team activity to required daily levels to achieve regional expectations across products/client satisfaction and therefore retention.
- Management of non-performing team members quickly and effectively resulting in a well-managed headcount against required team targets
- Administrative control of reporting and feedback from the team relating to new business and client retention.
- Manage the team expenses and commercials fuel, SNT, Cell phone expenses and travel request
- Ensure weekly and monthly reporting to the Sales Manager (and/or other senior management as required) is completed thoroughly, accurately, and timeously.
- Develop key weekly reporting and management cycles with your sales teams.
- Ad-hoc reporting on newly identified initiatives and development of projects as they unfold
- Lead and foster business partnerships/relationships with key industry influencers, Brand heads and independent people as part of the overall initiative to grow the company brand within our market.
- Facilitate communication across the business and the business units where required to keep departments well informed of developments/projects within your region.
- Ensure you are productive and able to manage your multiple demands by remaining organised, focused and well-planned.
