Location: Gauteng/Bedfordview
Work Arrangement: In Office
Remuneration & Benefits: Negotiable salary, medical aid contribution
About Our Client:
Our client is a leading software solutions company based in Johannesburg, specializing in digital verification and payment solutions. They have demonstrated remarkable growth within the industry and offer a dynamic work environment characterized by high-speed agility and adherence to exceptionally high standards.
Why Work For Them:
- Birthday bonuses
- Study support
- Excellent leadership
- Family environment
- Industry leadership
- Annual awards function
- Fun team-building events
- Employee recognition awards
- Long-term growth opportunities
Join our dynamic team in the Fintech sector! As a Debt Collections Operations Analyst, you will have the opportunity to make a meaningful impact, drive process improvements, and contribute to the success of our debt collection processes, policies, systems and technologies. If you're passionate about optimizing operations, leveraging data insights, and delivering exceptional customer experiences, we invite you to consider joining us in this dynamic role.
Requirements:
- Bachelors Degree (NQF level 7) in Business Administration, Finance, Accounting, or a related field
- Minimum 3-5 years Debt Collections or Arrears Management experience, within a credit industry
- Proven track record in analytics and systems implementations
- Proficiency in data analysis tools and techniques, such as SQL, Excel, and statistical analysis software
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations
- Experience working with debt collection systems (e.g. Swordfish) and familiarity with related technologies.
- Solid understanding of regulatory requirements and compliance issues related to debt collection
- Attention to detail and a commitment to delivering high-quality work
- Project management
- Regulatory Compliance
- Experience working with Loan Management Systems with solid understanding and proficiency of Amortization Schedules, Affordability Calculations and Product Setup for both fixed and variable interest rate-based products
- Emotionally intelligent, communicates with impact, collaborates effectively, innovates for value, digitally savvy and solutions focused
- Drive Process Optimization: Assess our debt collections and loan management systems and processes, identify areas for improvement, and implement solutions to streamline workflows, enhance user interfaces, and integrate new features. Your contributions will directly impact the speed and effectiveness of debt recovery efforts.
- Utilize Data Insights: Extracting valuable insights from our loan management system data. By analyzing trends and predicting debtor behavior, you'll help optimise collection strategies, leading to more successful outcomes and improved recovery rates.
- Ensure Compliance: Overseeing the integration of compliance checks and controls into our debt collection processes. By ensuring adherence to legal and regulatory standards, you'll help mitigate risks and maintain the integrity of our operations.
- Monitor Performance: Implementing key performance indicators (KPIs) to monitor the performance of our loan management processes in real-time. By tracking metrics and identifying areas for improvement, you'll contribute to ongoing optimization efforts and drive results.
- Enhance Customer Experience: Handling escalated customer queries and complaints with professionalism and timeliness for maintaining positive customer relationships. Collaborating with customer service teams to gather feedback, identify opportunities for improvement, and enhance customer satisfaction throughout the debt collection process.
- Subject Matter Expertise: As a subject matter expert on debt collection systems and processes, provide guidance and recommendations to stakeholders across the company, informing decision-making and driving continuous improvement initiatives.
- Technical Troubleshooting: Collaborating with IT teams and external vendors to troubleshoot technical issues related to debt collection systems. Coordinate effectively and ensure timely resolution will contribute to the smooth operation of our debt collection processes.
Location: Gauteng/Bedfordview
Work Arrangement: In Office
Remuneration & Benefits: Negotiable salary, medical aid contribution
About Our Client:
Our client is a leading software solutions company based in Johannesburg, specializing in
digital verification and payment solutions. They have demonstrated remarkable growth
within the industry and offer a dynamic work environment characterized by high-speed
agility and adherence to exceptionally high standards.
Why Work For Them:
- Birthday bonuses
- Study support
- Excellent leadership
- Family environment
- Industry leadership
- Annual awards function
- Fun team-building events
- Employee recognition awards
- Long-term growth opportunities
Join our dynamic team in the Fintech sector! As a Debt Collections Operations Analyst,
you will have the opportunity to make a meaningful impact, drive process improvements,
and contribute to the success of our debt collection processes, policies, systems and
technologies. If you're passionate about optimising operations, leveraging data insights,
and delivering exceptional customer experiences, we invite you to consider joining us in
this dynamic role.
Requirements:
- Bachelors Degree (NQF level 7) in Business Administration, Finance, Accounting,
- Minimum 3-5 years Debt Collections or Arrears Management experience, within a
- Proven track record in analytics and systems implementations
- Proficiency in data analysis tools and techniques, such as SQL, Excel, and
- Strong analytical and problem-solving skills, with the ability to interpret complex
- Experience working with debt collection systems (e.g. Swordfish) and familiarity
- Solid understanding of regulatory requirements and compliance issues related to
- Attention to detail and a commitment to delivering high-quality work
- Project management
- Regulatory Compliance
- Experience working with Loan Management Systems with solid understanding
Setup for both fixed and variable interest rate-based products
- Emotionally intelligent, communicates with impact, collaborates effectively,
Primary Responsibilities:
- Drive Process Optimisation: Assess our debt collections and loan management
to streamline workflows, enhance user interfaces, and integrate new features.
Your contributions will directly impact the speed and effectiveness of debt
recovery efforts.
- Utilise Data Insights: Extracting valuable insights from our loan management
optimise collection strategies, leading to more successful outcomes and improved
recovery rates.
- Ensure Compliance: Overseeing the integration of compliance checks and
regulatory standards, you'll help mitigate risks and maintain the integrity of our
operations.
- Monitor Performance: Implementing key performance indicators (KPIs) to monitor
metrics and identifying areas for improvement, you'll contribueHandlingescalatedustomer queries and
complaints with professionalism and timeliness for e custom
relationships. Collaborating with customer service teams to gather feedback,
identify opportunities for improvement, and enhance customer satisfaction
throughout the debt collection process.
- Subject Matter Expertise: As a subject matter expert on debt collection systems
the company, informing decision-making and driving continuous improvement
initiatives.
- Technical Troubleshooting: Collaborating with IT teams and external vendors to
effectively and ensure timely resolution will contribute to the smooth operation of
our debt collection processes
