The main purpose of the job is Sale of parts, liaison with customers and H&S Coordination.
Reporting: This position reports to the Regional Manager Retail Central.
Job Objectives:
- Client liaison Build good relationship between Company and Customer:
- Ensure zero customer complaints.
- Receive sales order from client.
- Timeous processing of parts sales.
- Preparation of quotes and invoices.
- Quotes, customer orders & invoices are correctly filed at all times.
- Ordering urgent orders from central warehouse.
- Invoice register up to date at all times.
- Distributing backorder parts to relevant customer.
- Parts catalogue up to date at all times.
- Monitoring delivery and collection of parts to customers.
- Monitoring picking of customer invoices.
- Follow up on V.O.R orders from customers and give feedback.
- Filing of quotes, customer orders and invoices.
- Control of invoice register.
- Assisting with stock take procedures.
- Overtime and Standby.
- Updating and maintenance on all Parts Catalogues.
- Achieve Sales Targets/ KPIs.
- Assisting in all parts operations where requested.
- Create and maintain Customer Base.
- Daily follow-up on customers.
- Obtaining of new customers.
- Compliance to ISO 9001 and Safety:
- All process in your area of responsibility are following ISO standard.
- Ensure the safety process are followed.
- Ensure the Safety Act and Regulation is adhered to.
- Provide assistance to Warehouse Supervisor/Controller when required.
- Perform costing of job cards.
- The Parts Sales person is responsible to maintain process within the Parts Department:
- To meet the set business goals within the Department.
- To Ensure optimal customer satisfaction.
- To manage his actions and business dealings according to the Volvo Way.
- To utilise available systems to achieve optimal business performance.
- To raise awareness of the Volvo brand and promote the brand image.
- The job holder can expect adequate resources, objectives, professional guidance and support.
- Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.
- Matric.
- Computer Literate.
- Technical background would be an advantage.
- Previous experience in a Parts Retail environment.
- Customer skills, friendly, get on well with people.
- Neat, confident, self- motivated and honest.
- Good admin and organizational skills as well as the ability to pay close attention to detail and meet deadlines.
- Must be able to work under pressure.
About Us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the groups leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the worlds best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
Auto req ID
137517BR
Organization
Volvo Trucks
State / Province
Free State
City/Town
Bloemfontein
Employment/Assignment Type
Regular
Travel Required (maximum)
No Travel Required
Functional Area
Aftermarket
Last application date
01-Mar-2023
