Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
If so, this may be the opportunity youve been searching for.
In this role, you will support the Service Team Managers in enhancing both the client experience and associate development. You carry the weight of ADPs service reputation and client satisfaction in your hands.
The nature of your job is to process payrolls of elite clients, and or those with complicated setups and / or those in hyper care or at risk.
Every day will be challenging because the requests you receive will vary. You will be required to provide solutions through investigation and identification which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you will have to use your excellent relationship management and technical skills to improve client relationships and satisfaction for business sustainability and growth.
Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. Weve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOULL DO: Responsibilities
What you can expect on a typical day:
o Processes complex and / or elite payrolls in compliance with legislation.
o Aligns clients to ADP standard processes and methodology.
o Ensures all internal systems, tools, and efficiencies are set up and functioning optimally
o Assists with complex and technical projects within Services
o Improves payroll processes for the benefit of clients and associates.
o Monitors compliance and initiates the improvement of internal systems and processes, implements payroll best practices, and identifies potential risks to clients.
o Drives NPS scores by stablising high risk clients through improved customer service.
o Coaches and develops current associates guided by Service Team Managers assessments and recommendations as well as on-boarding of new associates.
o Serves as subject matter expert for technical enquiries.
TO SUCCEED IN THIS ROLE:
Qualifications:
- A diploma / degree in commerce / human resources or any related qualification / experience.
- 5+ years payroll experience handling complex set-ups / elite clients on Sage300 and/or
- Experience in a Payroll Outsourcing environment essential
- Effective problem-solving skills
- Effective relationship management skills
- In-depth SA payroll knowledge
- Knowledge of SA payroll tax legislation
- Knowledge of SA labour legislation
- Ability to work independently
- Knowledge of other African countries payroll tax legislation will be advantageous
- End to end implementation experience within the HCM space
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positiveimpact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
