Our vision is to be the preferred partner to the Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
The Overall Purpose of the Role
Assessing disability claims for validity taking into account the medical/clinical information, the job requirements and the policy contract. Case managing claimants through interaction with stakeholders aimed at facilitating successful return to work. Working closely with the administrative team and collaborating with internal stakeholders to ensure excellent client service.
Key Responsibilities
- Assess medical and contractual validity of disability claims.
- Assist the Complaints team with tracking of complaints and responses.
- Administration such as recordkeeping, summarising information, communication to clients and updating systems.
- B.Sc. Occupational Therapy or Physiotherapy
- Computer proficient with Microsoft Office Excel, Word, Powerpoint, Word and Outlook
- Excellent interpersonal skills
- Good verbal and written communication skills
- Ability to find solutions related to the probable cause
- Comprehensive understanding of occupational risk and demands
- Understanding of medical conditions and their implications on functional ability and work competence
- Flexible and Adaptable - Rebounds from setbacks and adversity when facing difficult situations.
- Courage - Steps up to address difficult issues, saying what needs to be said.
- Ensures Accountability - Holds self and others accountable to meet commitments.
- Plans and Aligns - Plans and prioritises work to meet commitments aligned to organisational goals.
- Cultivates Innovation by creating new and better ways for the organisation to be successful.
- Client Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Resilience - Rebounding from setbacks and adversity when facing difficult situations.
