Duties And Responsibilities
- Creation and ongoing management of new and existing products.
- Develop, track and present planned and ad-hoc product performance updates.
- Develop, implement and execute plans to attract potential customers and retain existing ones.
- Work with the marketing team to effectively and accurately communicate product offerings to customers.
- Strategise and plan SEM and SEO tasks efforts with the Paid Media Manager.
- Work with the broader marketing team to develop cost-effective marketing plans.
- Analysis, research and positioning of product lines to appeal to customers.
- Drive customer-relevant innovations and needs.
- Analysing available internal data to understand customer/product behaviour.
- Interaction and relationship building with suppliers i.e. ZACR; OpenSRS; Basekit; Ranking Coach etc.
- Coordinate and improve product delivery process across multiple departments.
- Develop communication plans and building strategies to engage customers with product.
- Coordinate resolution of issues arising from relevant products.
- Managing/developing processes and training of new products or updates to existing product portfolio.
- Relevant tertiary qualification (or equivalent experience).
- Proven work experience (5 years+) in B2B and B2C product management for an online business.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Sound technical background with understanding of and/or hands-on experience with hardware, software development and web technologies.
- A sound understanding of customer experience.
- The ability to proactively identify and fill product gaps, and generate new ideas that grow market share, improve customer experience and drive growth.
- Solid experience in researching market trends and competitor analysis.
- Entrepreneurial mindset
- Good interpersonal and communication skills
- Ability to perform under pressure
- Independent and a team player.
- Strong problem-solving skills and willingness to roll up ones sleeves to get the job done.
Our benefits are second to none we look after our people!
- We look after your well-being and encourage a healthy lifestyle: We pay 100% of your medical aid (Discovery & Vitality) so no deduction unless you want to add a beneficiary
- We think of your future: Retirement Annuity up to 5% co-contribution.
- We allow flexibility: Our working hours are flexible and you may work a hybrid model after you have been employed for 6 months.
- We invest in our employees: Employees are encouraged to identify opportunities to upskill themselves, and we contribute towards relevant training and courses.
