French Quality Assurance Analyst (Email and Chat)

About Our Client

Join a global leader serving diverse sectors including automotive, financial services, healthcare, retail, and tech industries. With a robust presence worldwide and a workforce of over 100, 000 professionals, our client excels in delivering exceptional customer experiences through innovative channels such as logistics, fulfillment, and community investment. They prioritise employee growth with opportunities for advancement, community partnerships, referral bonuses, and tuition reimbursement.

Why join them?

• Competitive salary and benefits package.
• Opportunity to contribute to the development of a high-performing team.
• Work in a dynamic and fast-paced environment.
• Be part of a company that values its employees.

About The Role

As a Quality Assurance Analyst for our client, you will play a crucial role in maintaining the accuracy and quality of data within their systems. Your responsibilities include entering and verifying data, generating reports, and performing data analysis to identify trends and ensure data validity.

Requirements

• Fluency in French;
• Fluency in English;
• At least 1 year of experience as a Quality Assurance Analyst in any BPO.

Responsibilities

• Provides complete, accurate and timely entry of data into a database system;
• Checks accuracy and relevance of input and output data;
• Reports on information contained in the database to internal clients, according to a standard format;
• Performs data analysis, including evaluating data to determine whether or not the data is valid, and identify patterns and trends based on a variety of quality control procedures;
• Produces standard and ad hoc reports based on data contained in a database;
• Pulls coaching/transaction metrics weekly and provides to the client;
• Extracts and analyzes information from multiple databases and sources;
• Retrieves and forwards clients coaching feedback to appropriate resources;
• Follows up to see coaching has occurred and does manual reporting back to the databases, when applicable.
• Responds to requests or questions on interpretation or reporting of data contained in a database.
• Attends weekly client calls and various other related meetings.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management