MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Experience
- Exposure to the personal lines sales or client services environment
- Minimum of 2 years of administration and sales experience.
- Grade 12/Standard 10/NQF 4
- RE 5 would be advantageous
- Ensure that sales are audited in accordance with the MiWay QA Scorecard
- Provide feedback regarding errors identified on calls
- Ensure that corrections are carried out on policies where errors have been identified
- Grade 12/Standard 10/NQF 4
- Above average computer literacy in MS Word and Excel
- Above average numeric skills
- Analytical
- Must be highly proficient in dealing with clients at all levels
- Excellent verbal and written communication skills
- Fluent in Afrikaans & English both verbal and written
- Attention to detail
- Self-motivated
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Commitment to personal and team goals
- Professionalism
- Presentable
- Ability to apply business rules and processes
Call monitoring and assessments and leads support activities(i.e. campaigns)
Documents feedback for coaching and developing agents
Process management and standards alignment
Leads queries, investigations and complaints
Personal Attributes
Communicates effectively - Contributing dependently
Plans and aligns - Contributing dependently
Self-development - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply:21 August 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
