Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.
Requirements
- Grade 12 or equivalent qualification.
- Relevant degree or tertiary qualification.
- 2 - 3 years relevant experience.
- Insurance industry experience.
- Experience in client services or quality assurance.
- Tshivenda speaking (preferrable).
- Provide independent assurance on the adequacy and effectiveness of the control environment for operational processes and procedures.
- Assess the quality of data captured on business systems against quality standards to ensure correctness of data.
- Identify, report on and monitor process and system improvements required.
- Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.
- Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.
- Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.
- In conjunction with the line manager provide the team with constructive feedback with regards to quality assurance assessments.
- Provide feedback and coaching to team members to achieve desired quality levels.
- Implement quality assurance processes, standards and requirements to ensure quality of the operational environment is monitored and maintained.
