Reception Operator

Forbtech, a leader in IT solutions and services, is seeking a Temporary Reception Operator to manage our front desk and provide exceptional customer service. The ideal candidate will be organized, professional, and proficient in using Zoho CRM, with the ability to handle various administrative tasks efficiently. This role will be the first point of contact for our clients, visitors, and staff.

Responsibilities:

• Greet visitors, clients, and staff in a friendly and professional manner.
• Answer incoming phone calls and direct them to the appropriate department or individual.
• Manage emails, respond to inquiries, and ensure efficient communication.
• Maintain accurate records of visitor and client information using Zoho CRM.
• Schedule and coordinate appointments and meeting room bookings using Zoho Calendar.
• Assist with administrative tasks, including data entry, document handling, and maintaining the reception area.

Requirements

Required Skills and Qualifications:

• Previous experience as a Reception Operator or in a similar role.
• Proficiency in using Zoho CRM and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• A professional and courteous demeanor.