To develop and implement account plans and strategies to maximize client satisfaction, retention, and revenue growth. To foster and manage relationships with clients on a national level, contributing to the success of the fleet management business. To deliver proactive service management and drive growth of existing client base and increase profitability.
Minimum Requirement
- Diploma in Finance, Accounting, Business management, Commerce, Fleet and Leasing management, Sales and Marketing
- Minimum 5 years experience within the Fleet industry, preferably with Fleet Sales Experience
- Previous Account Management/client relationship management or Sales/Business Development experience.
- Value Management
- Account Management
- Sound negotiation skills
- Financial Acumen - Interpret financial statements.
- Expanding and identifying opportunities
- Commercial acumen and client focus
- Excellent presentation, communication and problem solving.
- Networking ability and relationship building
- Sound understanding of fleet and leasing business.
- Good understanding of credit, risk and project management
- Fostering Client Relationships
- Data Analysis and interpretation
FINANCIAL MANGEMENT
- Motivate and process quality credit applications timeously.
- Achieve individual targets, identifying activities to achieve Payout NIR, NII Targets.
- Improve Debtors collection rate.
- Meet set monthly payouts.
- Track control and influence activities to increase sales efficiencies, actively retaining and growing existing customer base.
- Customer management and service delivery, staying abreast of challenges that clients are facing in their industries and devise strategies to create value through financial and non-financial solutions.
- Collaborate with clients to understand their business goals and objectives, providing strategic recommendations and solutions to help them achieve success.
- Serve as the primary point of contact for national representation in clients, fostering positive and productive relationships.
- Provide ongoing and relevant advice to client on optimization of fleet, considering regional information where relevant.
- Engage Clients understanding queries and complaints displaying a willingness to ensure client expectations are met.
- Ensure successful retention of existing customers in the assigned portfolios by strengthening and expanding relationships.
- Lead client interactions on a national level to present performance results and provide information on specific issues, including regional stakeholders as and when required.
- Retain and grow the existing client base, identifying opportunities and activities for additional business through cross-selling and upselling of services and products.
- Conduct ongoing and accurate territory and portfolio analysis to identify business potential and ensure that this forms part of the basis of service and call objectives.
- Prepare and motivate pre credit forum and credit committee papers.
- Proactively identify opportunities to renew and extend contracts before they expire, leveraging insights from ongoing client interactions and feedback.
- Broaden business value and develop ways to enhance value proposition and competitive advantage of the offerings available to the client. Adding value to clients eco system through financial and non-financial solutions
- Actively work with the client to identify strategic opportunities and operational cost efficiencies, understanding their needs and maintaining a client solution orientation.
- Stay informed about industry trends, market dynamics, and competitor activities related to fleet management services.
- Identify opportunities for additional business and increased facilities.
- Conduct market research and competitive analysis to identify new opportunities, threats, and areas for differentiation
- Manage SLAs through reporting and reviews including identifying exceptions and corrective actions.
- Manage the Vehicle Replacement Program to ensure a modern, efficient, and cost-effective fleet is maintained within the portfolio.
- Facilitate fuel cards ordering, licensing, traffic fines management, insurance related queries.
- Project management of roll out and onboarding of clients
- Assess client fleet utilization, and present restructure proposal in line with contracted parameters, maximizing opportunities within parameters of the contract.
- Proactively co-ordinate clients and internal stakeholders to facilitate the placement of orders.
- Co-ordinate and follow-up on all activities required during new vehicle handover, renewal and end ofcontract, termination processes ensuring quality and service levels are met.
- Escalate complex or high-priority issues to appropriate management levels for timely resolution
- Review contract conditions approved by the credit committee and ensure the tracking of requirements as the contract is implemented and managed
- Monitor and manage (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards.
- Identify proactive actions to be put in place to minimize incurring penalties.
- Ensure adherence to legislation and regulatory requirements e.g. Fica, KYC management
- Ensure accurate preparation and signing of all legal agreements and documents.
- Adhere to internal risk and compliance procedures and processes for client onboarding, management and credit sanctions.
- Complete all compliance training within laid down timelines.
- Professional conduct
- Demonstrate highly developed interpersonal relations.
- Maintain a positive attitude towards customers.
- Tenacity
- Integrity
- Outspoken & Friendly
