The organization is a software and services company founded in 1999. They deliver OSS/BSS solutions and value-added services (VAS) to a global footprint of telecoms operators, both MVNEs and MVNOs. As experienced systems integrators they play a crucial role in the planning and development of customers, always looking for new ways of delivering real value and competitive advantage. They offer an extensive modular product suite, and their management team boasts a combined 140+ years of experience in the ICT industry, particularly in demanding emerging markets.
What Youll Love About Us
- Great work life balance with flexible working arrangements
- Amazing and connected team to work with development opportunities
- International travel opportunities.
You will be a self-starter, leaving no stone unturned in maximizing your R&D pipeline. You will collaborate positively, have a passion to succeed, be prepared to take smart risks, possess inspiring and empowering leadership qualities, be able to flex your expertise and use your strong sense of customer focus to exceed expectations every day.
In collaboration with Sales, Product, Marketing and the Executive team, you will need to become an expert on the products, customers, industry changes and industry roadmaps.
Responsibilities
- Create and deliver the Research and Development roadmap and strategy
- Develop, document and implement research and development processes
- Ensure the research and development initiatives are delivered on time and on budget
- Actively participate in product strategy, pursuing it with vigour and focus
- Provide feedback and suggested alterations to make it more effective, continually fine-tuning the approach to maximize efficient use of resources
- Engage effectively at a senior level to articulate the Research and Development roadmap
- Manage the Research and Development team
- Manage the graduate program
- Support the Pre-Sales and Project team members to create statements of work providing details of all relevant commercials and payment terms
- Support the Maintenance and Support team with tickets, identifying and automating ticket support and closure
- Clearly communicate the progress of the roadmap and graduates to internal stakeholders
- Work with partners to extend sales efforts in assigned territory
- Look for inventive commercial solutions that work well for both prospect and company
- Help develop and write verification and validation SOPs and technical documents
- Provide direction and support to internal technical team and cross-functional core teams
- Track research and development projects using appropriate tools
- Be highly goal-oriented and organized with the ability to adapt and thrive in an atmosphere of shifting demands and priorities
- Define project tasks and resource requirements.
- Minimum 5 years in related role and telecommunications
- Proven experience in people management
- Qualifications in engineering, telecommunications, technical, project management, operations and management desirable
- Proven experience in launching multiple products from concept to commercialization stage
- Working knowledge of quality documentation management systems
- Strong problem-solving/troubleshooting skills that can translate to direct guidance of team members through complex issues
- Understand Communications software, with prior employment history in this space selling solutions such as BSS solutions (like CRM, Billing, Charging, PCRF, SON, etc.), IoT Platform/Applications and other such related software
- Understanding of network architectures (LTE, 5G) considered a very strong plus
- Ability to readily visualize an end game early in a prospect engagement and alter the approach appropriately to meet the needs of the customer requirements and company ability to deliver
- Highly articulate with ability to communicate skills across all areas and strong presentation skills,
- Respond well to pressure, looking for positive actions to create solutions and react well to developing sales situations
- Ability to understand at a high level the technical value proposition and then translate it into a business value position
- Strong sense of personal accountability & initiative
- Technically aware, with a software development or product implementation background (desirable)
- Hands-on configuration and development capability of relevant tools
- Experience working with system integrators and solution partners
- Understanding of integration techniques, including Web Services, Service Oriented Architectures, n-tier application infrastructures
- Strong understanding of international markets and ability to forecast future sales, form development plans and adapt to constant shifts in the market
- When possible, travel to make sales calls and related business activities
- Fluency in English is essential. Fluency in French and/or Spanish is a bonus.
