Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400, 000 businesses in South Africa. Were breaking down barriers and unlocking economic opportunities that enable people to thrive.
We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.
Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means were enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
We dont stop pushing, we break things to rebuild, we challenge ourselves and each other. Were constantly evolving and were doing it fast.
Grow With Us.
About The Role
As an Inbound Sales Consultant, you'll be using your selling skills and empathy, coupled with detailed product expertise to ensure our customers experience exceptional service and support across all customer journeys
Your energy will be focused on converting customers to Yoco while handling customer sales queries efficiently and effectively using all of Yocos sales-related systems. You have a significant role to play when acting as the voice of our customers
What You Will Be Doing
- Engage with high-potential merchants via phone, email, and other channels, in a timely, professional, and accurate manner, all while demonstrating a willingness to go the extra mile.
- Manage a pipeline of sales leads, proactively contacting prospective merchants via phone, email, or chat to understand their needs, qualify them and find the most effective solution and complete the sale
- Meet personal/customer success targets (KPIs) as set by the sales and channel development team
- Fulfil required administrative duties relating to each sale in an accurate and timely manner
- Continuously educate the organisation on our customers pain points and needs (Be the voice of our customers).
- Have fun and contribute to a positive team culture
- Stay informed about industry trends, competitor offerings, and regulatory changes to position our products in the market effectively.
- Negotiate pricing and transaction rates to close deals and achieve sales targets.
- Present tailored solutions to merchants, demonstrating how our products can address their specific needs and add value to their business
- Conduct thorough needs assessments to understand clients' payment processing requirements and pain points
- Proven inbound and outbound sales experience (preferably in a fast-paced Fin-tech or international company).
- Strong understanding of payment processing technologies and solutions.
- Proactive, detail-oriented, and demonstrates resilience under pressure.
- Ability to work independently with rigorous time management and diligent use of necessary systems
- This specific role requires the candidate to be very flexible when it comes to working as per a shift schedule
- Effective communication and customer relations skills, with the ability to develop and nurture relationships over the phone, in person, and across all digital platforms.
- Ability to remain calm and perform well in high-stress moments.
- Be tech-savvy, and have a working knowledge of operating CRM databases and other business tools, such as Salesforce, Natterbox, Intercom
- Daily management of Slack channels and notification
Were looking for people who want to grow. And as Yoco grows we hope they stay with us, long term.
Building things that make society more equal is a daunting task. And its not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves and teammates. We start over, we constantly evolve and we do it fast. We know that its just the right kind of meaningful madness for our kind of visionary human.
So, who are you? Youre someone who resonates with our mission, but also our values, when it comes to how we work.
Youre a curious problem-solver with a passion for doing good. Youre bright and grounded, experimental and bold. You play open cards and get stuck in. Youre not afraid of change. You close the loop.
At Yoco, we love to laugh, cherish each others quirks, and be authentic.
Find Out More About Who We Are Here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
