The role of Sales Support will be a combination of sales planning, administrative support, pricing support and account support. In addition, the primary responsibilities are to support the Sales Manager with the analytics, customer pricing quotations, FM contracts, business review preparation and updating of the SAP and Salesforce Systems.
The tole is based in Fourways, Johannesburg.
Key Responsibilities Include
- Deal with daily customer queries and resolve customer requests; refers more complex queries to the Sales Manager for guidance and support, ensuring high levels of customer satisfaction through excellent sales service.
- Ascertain customer needs, and uphold strong, proactive communication with, and response times to customer requests, keeping both the customer and the Sales Manager informed and updated throughout the process.
- Reporting on customer meetings and diligently managing timelines.
- Receive sample requests, obtain approval from the Commercial Director and check stock availability at the Academy and BC Warehouse, ship to customer; where there is no stock available, check with Distributors or request from the appropriate global office after logging the request on Salesforce; follow-through to ensure timely delivery to customer.
- Coordinate Requests for Certificates for Halaal, Kosher, Specification Sheets and particular product queries through to completion; submit to the QA department after input into Salesforce, download responses and submit to the customer.
- Monitor contract balances on existing contracts and submit to the Sales Manager for analysis. Flag contracts due for expiry during the current or following month.
- Coordinate the request for pricing with the relevant global office and assist with preparation of customer quotes for review and/or approval by the relevant Sales Manager or Commercial Director.
- Coordinate and collaborate with internal and external stakeholders for visits to the Chocolate Academy.
- Assist in collection of past due invoices and resolve BC/Customer technical issues that prevent payments; set up new customers with credit control/customer master.
- Track samples daily in liaison with the Courier Company.
- Attend weekly Sales Meetings with the Commercial Directors and Sales Managers to ensure all requests for support are effectively dealt with; coordinate sales meetings as requested.
- Compile various reports requested by the Commercial Director in Excel using complex formulas and pivot tables.
- Daily maintenance of SalesForce information integrity and reporting to ensure real-time data intelligence.
- 5 years experience within a internal sales/ sales support/ customer service environment, with experience in quoting and pricing
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Google Mail
- Experience with SAP, or similar ERP system, and SalesForce
- Good level of English command, both written and oral
- Ability to make product recommendations and understand upselling
- Good commercial sense
- Strong administrative skills
- Exceptional customer focus and relationship building
- Good problem-solving skills
- Resilient and supportive to customers
- Used to working in a high volume, fast paced, ever-changing environment
- Self-motivated, flexible, and able to adapt to changes in circumstances
- Ability to multitask, priorities and manage time effectively
- Good attention to detail
- A good team player with a happy and positive nature
- Must be able to spend extended hours sitting at computer terminal
- Ability to work independently and as an effective team member
- Exercise professional conduct and sound judgment in all related areas
- Self-motivated
