Job Description
This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.
- This role functions as a subject matter expert in a specific field of administration / product / process.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
- May act as a coach for Specialist staff.
- Often consulted for system enhancements.
- Could be accountable for major administration processes and the project management thereoff (usually with an extended timeline in excess of a month).
- May be required to control a small number of staff (1-2).
- Strong support role to the BU Exec.
- The role requires strong analysis of large data sets for the purpose of complex problem solving and solution recommendation.
- Could be responsible for business as usual processes to be executed daily within a Technical Team.
- Will play a key role in various migrations & projects and will be actively involved in operationalising of process on the new platform/s and stabilising these processes before hand-off to BAU team/s.
- Monitor trends with the aim of recommending and driving process change where needed
- Provide Daily/Weekly /Monthly statistics
- OMP & Greenlight Product and Process knowledge will be an advantage
- CMoS & BaNCS system experience (Advantageous)
- Ensure Standard Operating Procedures are updated
- Provide training when required
- Often consulted for system enhancements
- Must be available to do system testing outside normal working hours
- Drafting of process documents
- Intermediate excel
- Experience with analysing big data
- SQL & Business analyst experience an advantage
- Excellent communication (verbal & written) interactive skills
- Ability to convey technical information clearly and accurately
- Monitor Daily interface files to confirm successful execution and alert all stakeholders timeously
- Provide operational support
- Provide support and be involved in Migrations/Projects
- High stress tolerance levels
Education
Closing Date
25 February 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
