To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously.
Requirements
- Grade 12 (NQF Level 4)
- 4-6 Year's experience in an Insurance administration environment
- Employee benefits experience is essential
- Extensive industry knowledge and product knowledge as well as relevant legislation
- Successful completion of Yenzani training is preferred
- Effective and prompt management of the team mailbox.
- Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
- Ensuring effective management of the risk claims accruals of the team.
- In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Ensuring adherence to organisational best practice and legislative requirements.
- Adhering to policies and procedures and taking corrective action where necessary.
- Ensuring all risks are mitigated and escalated where necessary.
- Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
- Maintaining a consistent service delivery to ensure client retention and satisfaction.
- Supporting the Administration Manager and client centric model that enables efficient and effective client service.
- Assist on the contact centre as the need arises.
- Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.
