The individual will partner with Amazon Corporate teams in South Africa and other countries in the region. In this role, the incumbent will support the business teams to develop and implement people and organization development roadmap in order to achieve strategic business initiatives. This work includes, but is not limited to, partnering the org leadership in Org Design, Talent Management / Succession planning, Capability Development, Employee Experience, providing Change Leadership, building the Day 1 culture, and supporting day-to-day operations as well as on-going process improvement.
Key job responsibilities
- Come up with 3 and 5-year plans for scaling the organization in the region
- Partner with business leadership on workforce planning, succession planning, and skills assessment
- Partner with the Hiring team to support execution of expansion / talent mix strategies
- Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience
- Assess overall health of business unit by drawing insights from data and identifying right inputs to address root cause.
- Coach managers and leaders on people and org issues
- Plan, manage and provide continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein. This includes all monthly and quarterly Talent Mechanisms which focus on performance management and talent development.
- Partner with managers to retain, develop and motivate people to achieve their fullest potential.
- Working with business groups assess, create and implement innovative solutions for a variety of employee engagement initiatives within client group.
- Provide compensation support including salary planning, approval of salary actions, promotions and job re-leveling.
- Influence Amazon policies and practices to align with regional priorities and dynamics.
- Partner with business leaders and DEI and Compliance SMEs to raise the bar on building an inclusive culture, ensuring diversity in workplace, and in creating a Day 1 culture.
- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development
- Agility to adapt to a new region which is aiming to have best practices at a global level; MEA being an emerging market is truly setting the baseline of its people processes and strategy.
- A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employee and corporate group to ensure a high level of employee engagement
- Proven knowledge and practical application of HR practices and employment laws
- Experience with rapid and complex changing work environment
- Coaching and mentoring experience at management level
- Success in creating and driving effective development, employee relations, retention and reward programs
- Will be an enthusiastic team player with a strong drive to create a positive work environment
- For us, the Culture fit is non-negotiable - you will have high energy and flexibility, fantastic communication skills and huge amounts of drive
- You will be comfortable with high volume workload and not be afraid to "roll up your sleeves"
- You will have a strong solutions focus and be comfortable working in an environment which demands strong deliverable. Ability to identify problems and drive appropriate solutions
- Strong internal and external customer service focus
- Ability to develop strong working relations at all levels
- Talent to manage multiple priorities simultaneously; orientated on results - while retaining all relevant information
- Bias for action, strong work ethic, and desire to achieve excellence
- Excellent organizational and interpersonal skills
Some of the problems we are solving for include seeding new teams, building leadership pipeline, and creating the Earths best employer brand for Amazon in the region.
The incumbent will work closely with Directors and Senior Managers as key stakeholders both in the Business and People Experience and Technology (PXT) or HR teams across Africa, Middle East and the US.
We are open to hiring candidates to work out of one of the following locations:
Cape Town, ZAF
Basic Qualifications
- Bachelor's degree in Business Administration, Human Resources or related field is required
- Highly proficient in both spoken and written English (Common European Framework of Reference C1)
- Experience in business partnering
- Demonstrated understanding of the country labour laws (Eg: Employment Equity programs)
- Master's Degree/MBA in Human Resources Management or related field is preferred
- Ability to work independently, as well as an active member of both business and HR teams
- Strong analytical skills. Experience using and presenting data to make decisions
- Prior experience leading, coaching, and mentoring
- Project management experience, especially on managing cross-functional projects and initiatives
- Talent to manage multiple priorities simultaneously; orientated on results - while retaining all relevant information
- Bias for action and the ability to drive outcomes in a matrixed environment
- Excellent communicator and facilitator; excellent written and verbal communication; high quality document preparation and presentation skills
- Proven ability to diagnose issues and drive appropriate solutions with self-initiative
- Experience with Organization Design and Change Management
- Resilient and able to thrive in a fast paced, entrepreneurial environment with a high level of energy and sense of humor
Company - Amazon Commercial Services (South Africa) (Pty) Ltd - N09
Job ID: A2526890
