IT Senior Manager

Requisition Details & Talent Acquisition Consultant

REQ 133457 - Keabetswe Modise

Job Family

Information Technology

Career Stream

IT Operations

Leadership Pipeline

Manage Managers

Job Purpose

This is IT Senior Manager role for End User Services Operations Support. The purpose of the role is to build management foundation and deliver operational excellence and productivity. Its a strategic role that looks after both Technical and Project Management teams. It forms part of the Management Committee Team, and the incumbent will lead a team of other managers in support of stated objectives.

Job Responsibilities

Manage resources in executing and achieving business strategy and associated metric.
Optimise value add through identifying and managing risks arising from own department.
Improve delivery capabilities and capacity.
Improve productivity and smooth day-to-day operations.
Make quality and timeous decisions through solving problems, correcting actions and by improving teams results.
Deliver best practice services and meet and exceed client expectations in support of strengthened business IT collaboration.
Monitor and manage client, service providers, partners, and other stakeholder expectations.
Ensure communication and building relationships networks upwards, downwards, sideways, and outwards.
Ensure proper financing of the function.
Ensure that planned projects and deliverables for the year are achieved within planned budget.
Provide agreed information, resources, professional advice, and strategic contribution, within agreed time frame and budget, to acceptable standard, in support of improving time to market.
Deliver a worldclass service by ensuring a client centric culture.
Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values, and strategy.
Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
Maintain a high performing team by identifying a talent pool through conducting career conversations and using the talent grid principles and developing talent retention programmes.
Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices. Improve productivity and reduce costs.