In this position, individuals are responsible for coordinating, diagnosing, and troubleshooting incoming employee calls. The role will be to provide technical assistance and support to our internal users. This includes coordination and troubleshooting of calls logged in ServiceNow. You will provide services to our employees who have problems with their hardware (desktop, laptops, printers), applications, and infrastructure issues.
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of the customer to the appropriate technical personnel.
- Provides case status updates to management and end users.
- Supports and maintains effective relationships with users.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
- Responsibilities can have an internal or external client focus.
- May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with the professional services and outsourcing functions.
- Completes daily tasks with strong oversight from management or team leads.
- Typically requires at least weekly oversight for individual projects and may contribute to specific tasks on group projects.
- Sharing information/best practices amongst the team and delivering technical training to other team members.
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagons Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25, 000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagons Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcomeas an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
