Purpose
- Assist with the administration relating to end-to-end dealings with clients to support SSA.
- Provide internal and external clients with administration and relevant expertise.
- Ensure internal and external clients are provided with an efficient, professional and high-quality services which meets all their obligations.
- Under the supervision and guidance of the Manager, you will primarily be responsible for ensuring overall the effective and efficient delivery of TMFs services:
- Arrange for signature and timely return of contracts.
- Liaise with clients to schedule meetings and resolve diary conflicts as required.
- Telephone management and coordination of conference calls.
- Channeling of communication to appropriate destinations (timeously).
- Maintain record-keeping processes relating to client information.
- Load, update & track progress of all issued quotes on CRM and internal quote systems.
- ensure adequate recordkeeping of accepted quotes (including z drive, Sales App, Evo, CRM, etc.)
- update relevant database systems.
- Prepare, maintain and update client and subcontractor lists (per ISO requirements).
- In conjunction with the Managing Director or Project Manager, assist with the provision of input in respect of the creation of a client profile and/or file on all core systems including, but not limited to, Evo, TMF network, TimeWare, SecWare, TaxWare, CaseWare, etc., as appropriate.
- Assist with the resolution of client queries and coordinate the related communication on a timely basis.
- Ensure that all tasks required to effectively onboard a client or subcontractor within required timelines are completed efficiently, professionally, and timeously.
- Act as a point of escalation for clients, subcontractors, and within TMF.
- Hold the service line teams to account ensuring administrative activities are completed as planned and in line with applicable timelines.
- In conjunction with the Managing Director or Project Manager, prepare the Local Service Agreement (LSA), Statement of Work (SoW), amendments, subcontractor agreements, and secure client and/or subcontractor sign-off.
- In conjunction with the Managing Director or Project Manager, complete the TMF Group compliance process (KYC) and secure client, subcontractor, or internal sign-off.
- Maintain legal email inbox on a daily basis.
- Upload updated draft legal agreements on the z drive.
- Update the BCP and ISO business processes and procedures as they relate to the business unit.
- Implement and maintain record-keeping processes relating to legal documentation and client/ subcontractor information.
- Adhere to TMF internal procedures and ensure compliance with TMFs Risk and Control framework and processes.
- Attend and participate in regular and appropriate training on relevant policies, legislation, and regulations affecting TMF, clients and subcontractors.
- Strong company secretarial skills COESEC
- Provide exceptional customer service whilst being empathetic with customers.
- Identify, map and manage business unit-related projects.
- Be an escalation point for operational matters within the business unit.
- Execute on agreed deliverables and/or ensure that all deliverables are delivered timeously and according to agreed quality standards.
- Assist in the administration and management of ad hoc projects affecting the business unit, e.g. regulatory reporting requirements.
- Work closely with other teams in TMF Group, including but not limited to, the HRP team, the Entity Management team, the Accounting and Tax team, and TMF subcontractors, in order to achieve client objectives.
- Perform any other tasks or duties as may be from time to time assigned by management.
- Excellent time management and administrative skills.
- Be organized, logical and thorough in the execution of their function.
- Be resourceful, independent, and have strong problem-solving abilities.
- Deadline-orientated person with the ability to work under pressure.
- Ability to multitask and prioritize effectively.
- Ability to build and maintain relationships at all levels.
- Ability to articulate and communicate complex ideas in a simple and easy-to-understand manner.
- Be trustworthy, considerate, and live the TMF values.
- Excellent written and communication skills, with a strong ability to plan ahead and organize themselves and others.
- Ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency.
- Appropriate qualification in a relevant field, i.e. Legal, Business, and Finance or Compliance.
- Minimum of 3-5 years' experience in client service/reporting/paralegal role.
- Operational and administrative knowledge of TMF type of business would be advantageous.
- Experience in legal, compliance, or alternatively experience at a corporate services provider.
- Expertise in MS Word, PowerPoint, Excel and Outlook.
An exciting opportunity in an international company
Professional development opportunities as well as extensive individual further training opportunities, supported by our TMF Business Academy
A career within an ever evolving market
Flat hierarchies with direct contact to management and international exchange
Want to know more about a career with TMF Group? Watch this video:
