The ideal candidate should possess strong problem-solving capabilities and a firm understanding of UX and UI for the digitization and automation of customer service and service delivery.
Key Responsibilities:
- Conduct user research and user testing.
- Define user stories and journey mapping.
- Build user flows and process flows.
- Design wireframes and prototypes.
- Develop high-fidelity mockups.
- Strong understanding of user-centered design principles and methodologies.
- Advanced visual design skills with sensitivity to user-system interaction.
- Accessibility design.
- Ability to collaborate with cross-functional teams including developers, product owners, project managers, business units, and customer experience and marketing teams.
- Presentation and demonstration skills when presenting concepts and solutions to stakeholders.
- Excellent communication with regards to design documentation, user feedback, and test result implementation.
- Proven work experience as a UX/UI Designer or similar role.
- Portfolio of design projects.
- Knowledge of wireframe tools (e.g., Wireframe.cc and InVision).
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
- Team spirit; strong communication skills to collaborate with various stakeholders.
- Good time-management skills.
- BSc in Design, Computer Science, or relevant field.
- Responsive user interface design for desktop, tablet, and mobile
- User experience strategy, monitoring, and design
- Information architecture design
- Designing use cases, user journeys, and user flows
- User testing
- Interaction design
- Wireframing
- Template creation
- Critical thinking
- Figma
- Persona creation
- Storyboarding
- Social media design
- Photoshop
- Illustrator
- InDesign
- After Effects
