Documentation Writer Senior

The Senior Documentation Writer develops release-related deliverables for the projects that CSG assigns to each release, both core releases and project implementations. A Senior Documentation Writer maintains the following deliverables: release previews, bulletins, user guides, job aids and release update summaries. The Senior Documentation Writer is responsible for maintaining quality deliverables by developing deliverables in line with the departments style and writing processes. The writer maintains the technical quality of the deliverables by working with the Analysis and Development teams to ensure the content is reviewed by a Subject Matter Expert (SME). The deliverables supported by a Senior Documentation Writer are published between 90-days before a release up to the week before the release date.

Create and maintain end-user technical content including software product documentation and release communications, online help, and other client communications with minimal supervision

Analyze technical specifications and designs with a high degree of proficiency and minimal direction, and translate that technical information into content appropriate for an end-user audience with minimal direction

Write to technical specifications, document design requirements, and department style guide standards, consistently showing mastery of department style guide standards

Consistently use department template to format technical content according to department standards, consistently showing mastery of department formatting standards

Act as subject matter expert on department style and format

Prepare source files for edit, SME review, and publication according to department procedures

Successfully manage multiple projects with a high degree of proficiency, adhering to project plan specifications; update project database throughout life of project

Demonstrate subject matter expertise for at least three CSG products

Promote positive teamwork and department participation in line with department and company goals and initiatives

Mentor content developers in department standards, style, and processes

Lead department initiatives

Develop and present information to the department on an annual basis, as well as to management when necessary

Provide managerial support as needed

Perform additional tasks as needed

Project research in preparation of releases or project implementations

Content development for release previews, bulletins, user guides, or job aids

Style and formatting considerations

Editing, QA, SME, and publication groundwork

Mentoring responsibilities

Department side projects

Other duties as assigned

Location(s):

ZA.Cape Town.Office