(If you have already applied for this post, you do not need to reapply)
Information and Technology Services
The Department of the Information and Technology Services invites suitably qualified candidates to join their team.
Main Objectives
The Service Desk provides a point of communication for all ICT users telephonically, via email, or by users physically coming to the Division. The Lead: The Service Desk Agent drives the efficiency and effectiveness of the Service Desk, ensuring that a point of coordination for several sections/groups and processes is well maintained, resulting in excellent customer service to all staff and students.
The Requirements
Grade 12 plus approximately 6 years relevant experience where such relevant experience includes: -
- Previous experience working in an ICT Service Desk environment, especially using an IT Ticketing system.
- At least 2 years experience supervising staff OR have a Supervision Certificate plus a years experience
- Previous experience working with management of assets and updating of asset registers or 6 years administrative experience working at an advanced and independent level
- An ITIL qualification will be an advantage
It is essential that prospective candidates read the job profile for further information and ensure that all relevant documentation is submitted.
The Following Documents Are Required
- A comprehensive CV and relevant qualifications which should include the following: -
- Reasons for leaving your current and previous jobs.
- Referees who are and/or were your direct line manager, their title, name, designation and contact information which should be at least their contact number and email address.
- A strong and succinct motivation which tells us your interest in the post and suitability relative to the job requirements.
Any questions or enquiries regarding the submission of an application please contact 046 603 8249.
Selection Process (provisional Date, Subject To Change)
- Short-listing meeting scheduled for the 28th August 2024.
- The selection process that will be followed for this post will include an assessment and/or presentation and an interview.
- Shortlisted candidates will be informed of the interview date.
Basic Pensionable Salary per annum: R380 997
Cost to Company per annum (Approximately): R510 672
All applications will be treated in strict confidence. This post is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three years. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview. Employment checks will be conducted on recommended candidates.
Rhodes University has a vaccination mandate as part of its Conditions of Service. The implementation of the vaccine mandate has been held in abeyance from 01 January 2023. Should the COVID-19 situation change in a way that the number of cases of COVID-19 pose a threat to the University, the implementation of the Vaccine Mandate will be re-activated and all staff would be required to be fully vaccinated.
Closing Date: 12th August 2024
If you are not contacted within 30 days from the closing date, please consider your application unsuccessful.
Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act of 55 of 1998, as amended, the Immigration Act No. 13 of 2022 and the University's Recruitment and Selection policies.
Our Core Values And Principles Are The Foundation Of Our Commitment To Creating a Positive, Supportive, And Enabling Environment. These Values Guide Our Decisions, Actions, And How We Engage With Each Other As We Work To Achieve Our Vision And Mission. These Values Are
Diversity; Integrity; Respect; Excellence; Collegiality and Compassion
