Posted on: 21 September 2024
ID 924064

Service Supervisor Global Grade 10

Position Outputs
  • Leading a Team of Service Assurance technicians to enforce quality controls, in line with Caterpillar repair standards.
  • Achieve quality turnaround targets.
  • Resolve internal customer queries.
  • Effective control of cost centre expenses and WIP.
  • Ensure effective communication between team and management.
  • Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
  • Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
  • Ensure outputs of service audits are achieved.
  • Development, Performance Management, and training of the productive team.
  • Apply Barloworld Equipment leadership philosophy.
  • Achievement of a team environment that enables adherence to quality standard and process efficiency standards.
  • Competency development of team.
  • On-the-job supervision safety of team.
  • Reporting of team Key Performance Indicators and prospects.
  • Ensure CC/SOR compliance.
Qualification, Experience and Competencies
  • Grade 12.
  • Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving).
  • Minimum of 6 years experience as Caterpillar General Mechanic.
  • Stand in as Supervisor or as team leader or been a service planner.
  • Experienced troubleshooting and problem-solving skills on Earthmoving machines.
  • Sound interpersonal and communication skills.
  • Basic business and financial understanding.
  • Computer literate and good business writing knowledge.
  • Good experience on Caterpillar machine and product knowledge.
  • Excellent technical, interpersonal, and leadership skills.
  • Valid Driver's License.
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Occupation:
Manufacturing jobs


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