IR Specialist

Participates in labor contract negotiations and agreements; implements and administers the organization's management-labor relations programs to improve union related matters.

Job Title

IR Specialist

Job Description

IR Specialist

The IR Specialist will be responsible for supporting IR/HR Internal disciplinary, grievance and Incapacity hearings and CCMA cases as well as section 189s

Industrial Relations

• Ensure disciplinary code is implemented fairly throughout CapitaSA.
• Handle potential IR queries/problems before it causes dissent.
• Ensure an effective IR climate prevails with fair practices within CapitaSA.
• Provide Line Management with effective and latest IR advice and support.
• Update the business and train Line Managers on new legislation that must be implemented.
• Represent company at CCMA & Labour Court when required.
• Responsible for handling and resolving of staff grievances (salary, wages, unfair practices etc.)
• Maintain shared online IR tracker.
• Provide weekly/monthly reports.
• Facilitate meetings if required.

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Requirements

• Must reside within Cape Town Surrounds

Minimum Qualification

• Grade 12 and a completed tertiary qualification in Human Resources or Industrial Relations or equivalent relevant tertiary qualification

Minimum Experience

• 5 years experience in a Labour/Industrial Relations position
• Experience within the Call centre/ BPO will be to your advantage.
• Large/complex union negotiations
• Multi-union experience
• Behavioural and cultural change experience
• Ability to effectively interact with Colleagues at all levels of the Company

Key Competencies

Knowledge (what must I know):

• Relevant Legislation
• Best Practices

Skills and Abilities (what must I be able to do / display):

• Flexible approach to working hours and location.
• Flexible approach to WFH and WFO
• Ability to perform the essential functions of the job as outlined above.
• Ability to manage multiple projects simultaneously and work under aggressive time frames.
• Ability to communicate effectively, both written and verbally
• Demonstrated ability to be organized and detailed oriented.
• Ability to work independently as well as in a team environment to meet production deadlines.
• Demonstrated presentation skills.
• Ability to work at a fast pace in an ever-changing environment.
• Able to translate ambiguity into tangible actions and views.
• Attention to detail.
• Personal integrity and respect for confidential information
• A positive, proactive thinker with an optimistic approach to delivery
• High level of initiative and ability to work independently.
• Promote and encourage the use of various employee wellness initiatives.

Management/Supervisory Responsibility

This position does not have a supervisory/management responsibility.

IMPORTANT

All interviews, assessments and background checks will continue to take place online. It might be required of you to conduct onsite interviews and/or vetting checks.

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please Note: No late applications will be accepted.

APPLY ON WORKDAY!

On your Workday Welcome page,

click on Career, then click on Find jobs at Capita, scroll down and apply NOW.

Closing date: Midnight 2 July 2023

Recruiter: Imraan

Location:

Cape Town

,

South Africa

Time Type

Full time

Contract Type

Permanent