Spitz is home to world-class brands such as Carvela, Gianni Chiarini, Lacoste, Nina Roche, and Tosoni. With the addition of Carvela Donna & Bello body sprays and Verve by Kurt Geiger, we continue to elevate premium fashion with iconic scents that complement our renowned brands.
Lead with Prestige
Are you a dynamic Store Manager with a passion for premium retail brands? Do you thrive in an environment where attention to detail, excellence, and customer experience take centre stage? If so, we are looking for a visionary leader to head one of our exclusive stores.
As the Store Manager, you will inspire your team, elevate service standards, and drive sales success. This is more than just a management roleits an opportunity to craft an unparalleled shopping experience for a high-end brand.
Your Role
As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.
Reporting to: Regional Manager
Team: Permanent & Flexi Staff within the store
Key Areas of Impact
Creating An Exceptional Customer Experience
- Cultivate a service-driven culture, ensuring customers receive a world-class experience
- Implement action plans based on mystery shopper feedback to continuously elevate service standards
- Build strong relationships with customers and maintain a loyal client base
- Provide in-store coaching and continuous training to refine sales and service skills
- Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
- Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
- Recognise and reward excellence while ensuring accountability with clear expectations
- Foster a positive and motivating work environment that encourages growth
- Monitor daily sales performance and ensure every team member contributes to store targets
- Analyse the income statement and manage expenses to maximise profitability
- Maintain optimal stock levels in alignment with customer demand and store needs
- Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
- Use key retail disciplines to manage store operations efficiently
- Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
- Align team performance with brand goals, ensuring a seamless and luxurious shopping experience
Experience that set you up for success:
- Minimum of 5 years retail experience
- At least 12 18 months of management experience in a retail environment
- A deep understanding of the retail landscape, including brand positioning and customer engagement
- Matric / Grade 12 (essential)
- Tertiary Retail Qualification (advantageous)
- Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
- Strong understanding of profit & loss statements and retail financials
- Experience in merchandising, stock control, and store administration
- Ability to recruit and build a team that represents a luxury retail brand
- Be a part of a premium, high-end retail brand with an excellent reputation
- Work customer-centric workplace
- Lead a team that shares your drive for greatness
- Grow inside an organisation that identifies and rewards high talent
If you have the leadership, commercial acumen, and customer obsession to excel in a premium retail setting, we want to hear from you! Apply now and take your retail career to the next level.
