Minimum Requirements
EDUCATION
- Matric Certificate
- CompTIA A+ Certificate (Or Equivalent Cert.)
- CompTIA Linux+ (Or Equivalent Cert.)
- Microsoft 365 Fundamentals Certificate or Relevant Experience
- 1-2 years of hands-on experience in supporting and maintaining computer software and hardware, with a strong understanding of troubleshooting and resolving technical issues.
- 1-2 years of experience working with and supporting Linux-based operating systems, including system administration, configuration, and performance optimization.
- Solid understanding of Containerized Systems and relevant platforms and technologies, such as Kubernetes, Longhorn, OpenSearch, Kafka, and similar tools.
- Experience in deploying, managing, and troubleshooting containerized applications is highly preferred.
Responsibilities
I.T Technical
- Installing and configuring IT hardware and software components to ensure optimal functionality.
- Troubleshooting and resolving hardware and software issues.
- Conducting tests and evaluations of new software and hardware to ensure compatibility and performance.
- Performing regular maintenance and backup operations to ensure system reliability and data protection
- Provide first-line software support to both external and internal customers for Schauenburg Systems application software.
- Handle software support requests via web interface, email, or mobile, ensuring prompt, courteous, and knowledgeable responses.
- Ensure all support tickets are updated with relevant information and notes in a professional, comprehensive, and timely manner.
- Respond to customer requests for assistance in accordance with service level agreements, aiming to meet or exceed expectations for initial contact and resolution.
- Effectively balance and prioritize new support cases while continuing to address existing open cases assigned to you.
- Demonstrate professionalism and respect for customers, vendors, and colleagues, fostering a responsible and courteous work environment.
- Collaborate with team members across communication platforms to share knowledge, request assistance, and contribute to improving our service delivery.
- Perform quality assurance checks for application changes, software fixes, and updates, in line with company policies.
- Maintain clean and organized work practices according to company guidelines.
- Perform any other reasonable duties as assigned by your direct supervisor or manager.
- Maintaining high levels of customer satisfaction and retention through proactive communication, management of client activity, and using good judgement in determining when to collaborate with a co-worker and when to escalate a case.
- Provide constructive feedback on a regular basis to technical coordinators and site Supervisors.
- Provides support to higher level support technicians, supervisors and management on assignments and works in other departments and/or miscellaneous assignments as instructed.
- Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
- Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or company.
- Always adhere to all customer safety regulations.
- Adhere to specific risk assessments before commencing daily tasks.
- Ensure medical and inductions are valid.
- Experience in computer hardware/software maintenance and support.
- Company Product Knowledge
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient with Microsoft Office 365.
- Attention to detail.
- Good problem-solving skills.
Please consider your application unsuccessful, should you not hear from us within 2 weeks .
