Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And were insanely dedicated to creating a work environment that you look forward to every single day. Thats why we invest heavily in our employee engagement, so you enjoy the tech industrys best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, were on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Position Overview
- The Technical Operations Manager is responsible for:
- Delivering, maintaining, optimizing and monitoring performance and processes across multiple product teams
- Serving as a gatekeeper and facilitator between Engineering teams and other stakeholder teams within the organization (Service Delivery, Support, Legal, Cloud, Infosec etc) to provide handoff from Engineering to Production
- Managing and leading the PD DevOps resources, processes, and practices across multiple product teams to advance best practices in the deployment lifecycle, including continuous integration, application topology configuration, automated deployments and proactive environment monitoring & management
- Managing the organizations Cloud costs on (Azure)
- Collaborating with a team and contributing to solution, architecture & service designs, understanding their impact on application/infrastructure/platform, ensuring the availability of supporting components and enabling the product team.
- Team Management: KPIs /Performance reviews/ Leave Management/ Individual PDPs
- Ensuring necessary development controls and governance are in place and policies to ensure alignment
- Ensuring effective monitoring of committed work items
- Identification and mitigation of risks for services into production
- Coordinating and managing key stakeholder interests
- Ensuring availability, sustainability, and accessibility of platform systems/services
- Identify bottlenecks and come up with novel ways to solve them.
- Maintain compliance with business process and policies.
- Identify and stay up-to-date with new technology trends.
- Project and Scrum Team Engagements: Working within the Project Team as Scrum Master
- Excellent written and verbal communication skills.
- Be highly innovative, flexible, and self-directed.
- Ability to manage a high-performance team focused on accountability and meeting expectations.
- Experience working in a medium or large software development company.
- Must be able to work well on a personal level with colleagues.
- PropTech domain expertise is a bonus.
- Continuous integration and continuous delivery methodologies and techniques
- DevOps culture, processes, and tools
- Strong problem-solving skills and ability to adapt to new methods and processes
- Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
- Strong communications skills and time-management skills, with the ability manage multiple tasks, and work well under pressure
- Ability to lead and mentor team members
- Min 5 years experience in a Team Lead/Management role
- 5-10 years experience in product development and/or cloud infrastructure
- Excellent leadership and people skills driving, cohesion and cross-functional collaboration
- with a natural ability to multi-task
- Previous experience in hiring, managing, and mentoring a team of specialists.
- Working knowledge of current and emerging virtualization, infrastructure, and cloud and containers technologies and architectures, such as Windows, Linux, Azure, APIM, Docker etc.
- Knowledge and experience of Web services, SOAP and RESTful interfaces, and API Service Management
- Experience working with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration
- Strong knowledge of automation frameworks and tools
- Excellent problem-solving ability in complex environments
- Strong knowledge and experience on Azure (Certification preferred)
- An appreciation for best practices and innovation in product design and development, user experience, and team management.
- NDip/ Bachelors degree and 8+ years working in complex/matrix environments
- We want our teams to love working here, so weve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so weve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
- Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, and finish early 6 times a year with our Flexi scheme.
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Amazing growth takes amazing employees. Are you up to the challenge?
We know theconfidence gapandimposter syndromecan get in the way of meeting remarkable candidates, so please dont hesitate to apply wed love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
