Call centreJob search results in: Jobs in Cape Town

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

cycle. Develop and implement strategic plans to target and engage prospective clients through cold calling, networking, and other lead generation activities. Implement strategies for lead generation

, youll be at the forefront of evaluating and enhancing the quality of customer interactions across calls, chats, and emails. Your mission will be to meticulously monitor and assess each customer touc

f promotional activities and communicate non - compliance Continually monitor orders placed through call centre by cross - checking reference numbers If there are pack changes, ensure labels on shelf

rvice, Escalations and disputes.Knowledge of Collections pre legal, legal, EDCs and Reloads.5 years Call Centre experience a must.3 years of Quality Assurance experience.Knowledge of LMS SystemKnowled

s essential for shortlisting.If you pride yourself on efficiency and productivity then this is your calling. Put those people skills to the test and grow your career by applying today!What You Will Do

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative environmentExcellent accred

l, MS Outlook) Attention to Detail Analytical Skills Selling Skills Influencing Skills Telephonic / Call skills Conditions of EmploymentClear criminal and credit record Willing to work regular shifts

al Know - howAcademic:Grade 12 (Matric)Experience:12 months international BPO or 24 months domestic Call Center experience.Previous Customer service experiencePrimary ResponsibilitiesProviding excelle

ons, and providing information about services or products.Your primary role involves taking inbound calls from existing VMO2 customers, handling a variety of call types. These include billing enquirie

s a firm believer in the African opportunity and our diverse talent reflects this.The position is a Call Centre Agent within the Customer Service Centre.Key Result AreasClient Service DeliveryDeals wi

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

ntermediaries, creating sustainable value through innovative solutions.Key ResponsibilitiesTelephonically sell car and household insurance. Achieve sales targets and objectives. Adhere to quality and

ating and providing feedback to our talented Customer Service Representatives on issues relating to call quality. You will provide training assistance as needed to meet client goals and expectations.W

ONLY FROM 1 JULY 2024 - 30 APRIL 2026Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

ses to general contract and transactional inquiries.ExperienceMinimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare,

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

our diverse talent reflects this.Job DescriptionThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The

Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering except

emic:Grade 12 (Matric)Experience:Previous Customer Service Experience6 - 12 Months Customer Service Call Centre / 12 Months High End RetailWorking RelationshipsInternalOperations/functional lineExtern

odologiesStakeholder management experienceClear credit and criminal recordIntermediate knowledge of call centre management and all related calculationsIntermediate knowledge of various forecasting/sch

ONLY FROM 1 JULY 2024 - 30 APRIL 2026Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

ONLY FROM 1 JULY 2024 - 30 APRIL 2025Key Responsibilities May Include But Are Not Limited ToAnswer call and respond to customer requestsProvide customers with product and service informationIdentify,

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

d training experience, you will be responsible for representing one of our many clients in handling calls which is made up of: Listening to customer concerns and providing information, answers, or res

es, or equivalent or part thereof at NQF level 4 or above Preferrable.ExperienceEssential:24 months Call Centre / BPO experience2 years Customer Service experience12 Months Previous Advisor Management

(Minimum)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)KnowledgeMin:Call centre processes and proceduresCustomer care and service protocolsBasic IT knowledgeIdeal: Capi

ern hotel portfolio.Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.Refer a friend scheme from 50

customer expectationsProcessing new and existing business on behalf of customers and advisorsSkillsCall Center, Call Center Administration, Inbound Call CenterEducationMatriculation Certificate (Matr

Student Journey Officer/ Call Centre (Academics) (JB4368)Market RelatedAs a Student Journey Officer, you'll be the go - to person for students from the moment they register until they graduate. Think

ern hotel portfolio.Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.Refer a friend scheme from 50

ern hotel portfolio.Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.Refer a friend scheme from 50

a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to

wn.The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the qualit

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

gile and demanding environment, you will have to ask the right questions and take the smart risk.We call ourselves Champions. Why Champions? Because it's not only about what they have done, but also f

ch is fantastic testament to our dedicated Customer Service team.They handle a high volume of phone calls and solve a wide range of queries from our Customers and Transport Partners based in the UK an

nts and merchants as well as support all Merchant Services sales staff.ExperienceMinimum:2 years in call centre management rolePrevious supervisory experienceIdeal:2+ years in a call centre management

nd notifying customers of an event within defined SLAs.Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice.Liaise with logistics team t

ness degree/diploma or industry related qualificationKnowledge And ExperienceMust have insurance or call centre industry knowledge and an understanding of: Life Assurance environment Call Centre and C

itment and delivering a great candidate experience Minimum of 12 months experience recruiting for a call centre or bulk recruitment roles Strong emotional intelligenceStrong written and verbal communi

odologiesStakeholder management experienceClear credit and criminal recordIntermediate knowledge of call centre management and all related calculationsIntermediate knowledge of various forecasting/sch

ing impact in how we develop and deliver software at such a large scale.This position involves on - call responsibilities. This is typically once every 6 weeks. We dont like to be paged unnecessarily

ravel insurance specialist.Role purpose:The purpose of the role will be to deal with inbound claims calls and claims assessment, incoming e - mails, and conversational claims, providing efficient frie

e concerns, and promote additional services.RESPONSIBILITIES: Respond to all inbound telephone calls for Company - wide inquiries.Engage with customers via phone, e - mail, chat, and/or social me

ll love doing in this roleResponsible for planning outbound dialler campaigns (with assistance from Call Centre OPS and Marketing) and then managing the effective execution and monitoring of these out

our diverse talent reflects this.Job DescriptionThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The

daily activities as is necessary to maintain and increase levels of business activityEnsure first - call resolutionAdhere to the contact centre policies and procedures at all times;Obtain, confirm and

here necessary. ExperiencePrevious experience in any of the following fields:Contact Centre(inbound calls)LogisticsSecurity IndustrySupply Chain ManagementBankingCash in TransitQualifications (Minimum

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

upbeat even during difficult interactions.Advantageous: Knowledge of recruitment best practices and call centre technology.KEY POINTSSalary: 49, 000 per month (dependent on experience)Benefits: Medica

Availability work shifts in a 24/7 environment (Essential)ExperienceMinimum 12 months international Call Centre experience (Essential)Experience with phone, chat, and email supportExperience working w

to deliver on projects and campaigns Drive the achievement of project and campaign targets Escalate call resolution and provision of project and campaign related answers Manage liaison with project an

nsitive manner and to take ownership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from

nvironment.The Role:As a Real - Time Schedule Analyst in the Workforce Management department of our call centre, you will play a critical role in ensuring optimal scheduling and staffing levels to mee

pact in the community.Job DescriptionThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring,

a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to

e additional South African languages including Sotho/Tswana/Pedi (mandatory).2 years client service call centre experience, dealing with calls and all related admin functions.Understanding of long - t

beat even during difficult interactionsIf you have knowledge of customer service best practices and call centre technology, then that's a plus!KEY POINTSSalary: 18, 000 20, 000 ZAR per month (dependen