Call centre operations managerJob search results in: Jobs in Cape Town

perational support functions are efficiently integrated into the overall customer services strategy.Call Centre Leadership & Performance Management: To ensure that the Operational Support environment

mance. create and maintain a positive work environment.Requirements Of The RoleExperience of BPO or call centre or similar environmentStrong understanding of TTECs business, core values, and goalsAbil

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

f promotional activities and communicate non - compliance Continually monitor orders placed through call centre by cross - checking reference numbers If there are pack changes, ensure labels on shelf

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

nt is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

nsitive manner and to take ownership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from

beat even during difficult interactionsIf you have knowledge of customer service best practices and call centre technology, then that's a plus!KEY POINTSSalary: 18, 000 20, 000 ZAR per month (dependen

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.The purpose of this role i

ice to the market.KEY RESPONSIBILITY AREASProvide operational management and support to MHR Oversee Call Centre and Career Centre operationsProvide operational management and support for the MHR Train

Studio to get product shot.Labs teams requirements in terms of data requirements.Customer services| call centre teams for customer coms and issues.Bash Fulfilment team for OTD from stock management an

nd quality practices to deliver valuable and current quality insights. Actively support the Head of Call Centre Operations to coach and support the Call Centre in implementing learning and capability

ntegrated into the overall customer services processes to best support a great customer experience. Call Centre Leadership & Performance Management: To ensure that the Operational Support environm

products cover the full investment spectrum: active and passive; single and multi - manager both locally and internationally. Our active funds range are managed according to our pragmatic value inves

on is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations. Minimum 4 years operations mana

oven ability to work in a dynamic and fast paced environment Qualifications Matric Understanding of Call Centre operations in terms of how people and technology work together for business optimization

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn

ronment Qualifications Matric Minimum with at least 2 years managing staff at managerial level in a Call Centre/BPO environment Understanding of Call Centre operations in terms of how people and techn