Call centre trainingJob search results in: Jobs in Johannesburg

les targets and KPIs. Monitor lead assignment and ensure wrap - up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure. Ensure agent

ncing customer satisfaction. Familiarity with working in settings governed by SLAs. Experience with call centre technologies and software, including ERP and ticketing systems. 2+ Years of experience i

rs in a customer service, retentions or financial services environment (Essential); Experience in a call centre environment (Essential); Experience in a collections environment (Advantageous). 1 - 3 y

vice target achievement with consultantAdministratively support Consultant on all planned marketing calls - to follow through in support.Understanding of all available reports such as Power BI, lapse

: SandtonPurpose Of The JobThe purpose of this position is to provide / lead training. Also manager call / BO transaction monitoring team who will be responsible for monitoring calls, giving feedback

levant partyRequired Knowledge And ExperienceMinimum 1 - 2 year experience in Office administration Call Centre experiencewillbe beneficialEducational RequirementsMatric or equivalent / Legal / Para L

ersEnsure that contracts are issued and completed in full and signed by all relevant. Advise Sales, Call Centre, Branch Manager, and Rental Agents of vehicle availabilityEnsure that vehicles are deliv

that Terms & Conditions of the program are well represented Prepare content to support training for call centre support and all support functions that are customer facing The Ideal Candidate For This

vice target achievement with consultantAdministratively support Consultant on all planned marketing calls - to follow through in support.Understanding of all available reports such as Power BI, lapse

thin our team for a Technical Support Team Leader within our Meadowdale team.Line Manager: National Call Centre ManagerJob SpecificationKey Performance Areas:Fielding Customer CallsAssist Customers(in

Outbound Telesales Agent - Channel Dynamix We are looking for driven sales Call Centre agents to join our growing outbound call center on one of various campaigns we are currently running.If you can d

ing industry Customer Support management experience required including experience in the setup of a call centre Working knowledge of customer service software, databases, and tools Ability to think st

ing and reporting of technical (hardware, software, network etc.) incidents by clients. Leave every caller with the assurance that their issue and or query will be attended to and driven to resolution

Internal)Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.C

ustomers needs by exploring all possible cross - selling and up - selling opportunitiesEnsure first call resolution.Tracking of conversions from lead or call to application and then to fulfilment.Acco

and closing deals.The ideal candidate has 3 - 5 years of outbound sales experience preferably in a call centre or customer facing environment, a proven track record of meeting targets, and familiarit

gulatory Exam 13 - 5 years of Investment experience with strong product and process knowledgeProven Call Centre management experience preferredKey CompetenciesClient - focused with strong communicatio

eduction of business risk and manage the escalation of potential complaintsImproving the quality of call center agents calls, emails, data capture and overall performance for the customers experience

periences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good.TransUnion is a major credit reference agency and we offer specialist

d experience you will have: Excellent listening and communication skills Experience of working in a call centre or other customer - driven environment desirable Good IT knowledge Experience of working

stakeholders at brsk to enable your team to deliver results including the Marketing teamMonitoring calls and providing insight to develop the team.About YouWe are looking for a passionate and ambitio

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondence Gauteng Hybrid Manager needed for a Call Centre in Fin / Insurance administration and correspondenc

of business rules and regulations.Awareness of regulatory and compliance requirements.Knowledge of call and service center operations.Understanding of relevant product details.Familiarity with compla

Plan and assist in conducting of regular quality and risk review procedures Accurate measurement of call and data quality Identify improvement opportunities Provide feedback to individuals and leaders

incidents in accordance with the customers contractual SLAs (Service Level Agreements) Provide on - call support and weekend maintenance duties as requiredRequirements Minimum experience required: 10

n Focused telephonic counselling and EAP services, of the highest possible standard, to the clients calling into the National Support Centre.RequirementsHonours Qualification as a Clinical Social Work

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

30% - International and Domestic travel will be required and Approx. 70% time will be spent in the call center dealing with customer complaints and queries. The position is also about telephonic diag

ales and/or customer service experience preferred; Previous sales experience an advantage; Previous call centre / customer service experience desirable; Basic knowledge according to the specialization

isors within the Client Retentions environment will deal with client queries and complaints; specificallyfrom clients that want to cancel their insurance; on all levels in a competent, efficient and p

te on a follow - the - sun model, with Support sites located globally, there is no after hours on - call or mandated overtime in this role.https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24sWe are o

Call Centre Manager: Operations Agency.Department: Operations Management.Reports to: General Manager: Agency.Reportees: Direct: Team ManagersIndirect: Call Centre Agents.Main Purpose of RoleTo lead, m

tomer Service CourseExperience withAmadeus GDSAdvantageous Experience in rewards travel programmes. Call centre trainingResponsibilities:Full understanding and ability to facilitate bookings via an On

Job ClassificationJob FamilySALES AND SERVICESCareer StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide professional and efficient call services in

The successful candidate will work in a call centre environment and be responsible to telephonically confirm bookings, followed by a confirmation E - mail which have been made by Booking Agents prior

to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.Call Centre EnvironmentLocation: JHB NorthDepartment: Collections (Call Center)Job Title: Collection

REMOTE & ON - SITE: CALL CENTRE AGENTS | JOHANNESBURG & CAPE TOWNHPCSA - REGISTERED DENTAL PROFESSIONALS URGENTLY NEEDEDAre you seeking a new opportunity where you can showcase your dental ski

s Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santams claims services channels.

Sales team, customers and LSP Teams. At least 5 years experience in Supply Chain, Customer Service, Call Centre, or Customer Logistics Management role. At least 5 years experience in Customer Service,

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

acting the client via telephone, emails, or sms.Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.Contact clients telephonically using predefine

hen required.Ensure that client relationships are maintained.Repairs and/or warranty queries and/or call outs.Monitor RMA Faulty product returns inspection and reports.Produce daily, weekly and monthl

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

Purpose Of The JobThe purpose of the Call Centre Supervisor role is to lead and supervise a team of Call Centre Agents in delivering exceptional customer service within the FMCG industry. The Call Cen

od Delivery, and TechnologyAbout The RoleOur client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To

tsExcellent command of the Italian and English languageExpert level PC literacy skillsExperience in Call Centre / Travel / Tourism IndustriesCustomer service orientationFlexibility to work shiftsSalar

We are seeking an experienced Call Centre Supervisor to lead our team of service representatives. The successful candidate will be responsible for supervising and motivating the team, ensuring that al

ns.To conduct annual reviews of the accounts in debt review to increase the paying portfolioInbound Call Centre duties Obtains client information by answering telephone calls; interviewing clients; ve

irements based on business needs and budget. Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition.Provide a road map for individual and collective d

od Delivery, and TechnologyAbout The RoleOur client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To

iny as a proudly African group.Job SummaryTo provide holistic financial planning solutions telephonically for clients through regular reviewing the clients portfolio in order to build a sustainable Vi

vement.Supervise employees, including timekeeping and attendance, and handle employee issues.Manage calls in accordance to risk of contract to avoid paying penalties.Update and maintain the Master Con

What will you do?Strategically implement operational plans to achieve the required sales KPIs. The General Manager will also be responsible for improving efficiency and increasing departmental profits

on customer Required Knowledge And ExperienceMinimum 1 - 2 year experience in Office administrationCall Centre experiencewillbe beneficialEducational RequirementsMatric or equivalent / Legal / Para L

Call Center Agents wanted immediately without experiencewe are currently looking for dynamic and effective call centre agents to start working in our establishment in Johannesburg.To qualify, individu

Effective call centre agents wanted without experiencewe are currently looking for dynamic and effective people to start working in our call centre in Johannesburg.To qualify, individual must be well

We are looking for 120call center candidates to join a vibrant team of call center agents in our company at Global Care resQme All you need to have is Grade10 - 12All people with or without experience

Our clients Call Center is the entry point into starting your exciting career in the industry. As well as their many great staff benefits, they have a genuine company culture which is reflected in eve

aningful and work that makes us proud of what we do. Job description: · All sales are done telephonically to our pre - qualified clients. · Explain all calls in a professional, confident, honest, and