Call centreJob search results in: Jobs in Johannesburg

s Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santams claims services channels.

sponsibility for collection for the Group.Main Tasks And ResponsibilitiesMaintaining records of all Call Centre TransactionsMonthly and Quarterly Financial reporting and Processing ReimbursementsDeali

ion (3 years qualification) AdvantageousMinimum Experience Required 6 or more years insurance sales call centre experience 3 or more years experience of general supervision of more junior colleagues (

vers Code 10 - 14 With Valid PDP •Security Officers •Logo Driver •Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant) •Safety Officer •SHE Rep •Occupational

functions. They will be responsible for but not limited to capturing and maintaining their assigned call center employee payroll records.Education and ExperienceMinimum matric with mathematics and acc

uman Resources generalist roleBulk recruitment experienceCCMA experienceChange Management experienceCall centre, Insurance, Debt recoveries retail industry experience (advantage)Technical Competencies

diKredit and/or funds by observing incidents, implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution is required on a continuous basis.

ts:Certificate: Supervision (Required), Grade 12 with Mathematics and AccountingRequired Experience:Call Centre experience, Debtors experience, Experience in a medical environment, Knowledge: Basic Co

st 2023Minimum Qualification RequiredGrade 12/Standard 10/NQF 4Minimum Experience Minimum 12 months Call Centre and administrative experience Minimum 12 months in the STI environment and client servic

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

uman Resources generalist roleBulk recruitment experienceCCMA experienceChange Management experienceCall centre, Insurance, Debt recoveries retail industry experience (advantage)Technical Competencies

al candidate for this role will have:A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting) essentialAnd Previous Credit Vetting experience essential;E

UNITY TO GET ON THE CAREER LADDER.ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHERWhy do people call us the worlds most international company? Is it because we operate in more countries than any o

ledge on Avaya Policy Centre system and Mainframe. knowledge of Short - term Insurance Knowledge of call centre function and operations (telephony, workforce management and metrics) Good communication

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

uest basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and provide

Sales team, customers and LSP Teams. At least 5 years experience in Supply Chain, Customer Service, Call Centre, or Customer Logistics Management role. At least 5 years experience in Customer Service,

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

acting the client via telephone, emails, or sms.Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.Contact clients telephonically using predefine

hen required.Ensure that client relationships are maintained.Repairs and/or warranty queries and/or call outs.Monitor RMA Faulty product returns inspection and reports.Produce daily, weekly and monthl

ManualsBriefing and driving the relevant departments, e.g. Marketing, Sales Campaigns, Training and Call Centre to ensure that all functions achieve the required objectivesLEARNING AND GROWTH Take own

Purpose Of The JobThe purpose of the Call Centre Supervisor role is to lead and supervise a team of Call Centre Agents in delivering exceptional customer service within the FMCG industry. The Call Cen

kserv, PCH, SARB and all legislative requirementsComputer literacy: MS Office Suite (intermediate), Call Centre system & reporting, BaNCS, Debit Card (Postilian), Credit Card Prime & On - line

000About The RoleThis role is a fulltime position with the responsibilities of inbound and outbound calls assisting clients with their personal financial needsA strong background as a call centre agen

Description To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming c

nit efficiency and target achievementManage partnerships and communicationStrategic and Operational Call Centre control and reportingBudgeting, expense management and auditsManagement of employeesPers

Purpose StatementTo manage the 24 hour Call Centre to ensure that a high quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient

They are both already accomplished in the fundamental attributes of Solution Selling, which are typically:Well versed in probing skills, able to uncover a Need, Pain, or something to be Gained (NPG)Th

ible for resolving first and 2nd line IT issues, reviewing the IT Helpdesk and addressing escalated calls, and ensuring customer satisfaction and continuous service delivery. Additionally, the role in

od Delivery, and TechnologyAbout The RoleOur client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To

tsExcellent command of the Italian and English languageExpert level PC literacy skillsExperience in Call Centre / Travel / Tourism IndustriesCustomer service orientationFlexibility to work shiftsSalar

We are seeking an experienced Call Centre Supervisor to lead our team of service representatives. The successful candidate will be responsible for supervising and motivating the team, ensuring that al

ion of deliverables within the agreed deadline.Where possible, join sales in initial client scoping call to fully understand client requirements and aid discovery.Provide insights leveraging knowledge

ns.To conduct annual reviews of the accounts in debt review to increase the paying portfolioInbound Call Centre duties Obtains client information by answering telephone calls; interviewing clients; ve

with ability to provide leadership and guidance when needed.Ability to prioritize and respond dynamically to a changing environment Advantageous3 Years+ of Experience in a mining and processing enviro

irements based on business needs and budget. Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition.Provide a road map for individual and collective d

improvements for products and working procedures Engaged in 5S, safety and quality and immediately call for WM in case of problems/risks Minimize number of workshop hoursQualificationsQualified Techn

od Delivery, and TechnologyAbout The RoleOur client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To

epartments and functions where voice of client input lands in order to gather the information; e.g. call centre, social media.Research And Data AnalysisDesign and implement research methodologies and

ng a variety of programming languages and protocols, being self - motivated and being able to be on call 24/7 in the event of emergencies are key attributes for this role.You will engage with the foll

iny as a proudly African group.Job SummaryTo provide holistic financial planning solutions telephonically for clients through regular reviewing the clients portfolio in order to build a sustainable Vi

ageProficient in advanced ExcelRequired Min. Experience5 years' experience as a Senior Manager in a call/contact centre environment3 Years' Exposure to Workforce Management frameworksA superior unders

alytics to support pricing and P&L growthBe insights lead working with all available resources (call centre, sales channels and tracking research) and apply this to all campaign activities.Develop

Duties & ResponsibilitiesLogging CallsLogging incoming calls from clients in line with the Helpdesk Procedure.Ensure that calls are answered within 3 rings.Ensure calls are logged accurately on th

vement.Supervise employees, including timekeeping and attendance, and handle employee issues.Manage calls in accordance to risk of contract to avoid paying penalties.Update and maintain the Master Con

r world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.Key Responsibilities Accurately capture client information on the relevant s

The Team leader will be responsible for the management and performance of a team of Inbound Call Centre agents based in both Joburg South and Silver Lakes. The team leader will be based in Joburg Sout

icant by effectively partnering with accounts and by raising the standard of care in providing clinically appropriate, holistic care to Ostomates. To do this, we are hiring a Sales Developer Ostomy Ca

he financial services industry.2 to 3 years experience in leading a large inbound or outbound sales call centre.3 years experience in managing a direct sales team.Preference will be given to candidate

Developing and Designing of L&D interventions2 - 3 years' experience in financial services in a call centre environment will be advantageousDesired SkillsSkills DevelopmentAssessorModeratorLearnin

What will you do?Strategically implement operational plans to achieve the required sales KPIs. The General Manager will also be responsible for improving efficiency and increasing departmental profits

on customer Required Knowledge And ExperienceMinimum 1 - 2 year experience in Office administrationCall Centre experiencewillbe beneficialEducational RequirementsMatric or equivalent / Legal / Para L

Call Center Agents wanted immediately without experiencewe are currently looking for dynamic and effective call centre agents to start working in our establishment in Johannesburg.To qualify, individu

Effective call centre agents wanted without experiencewe are currently looking for dynamic and effective people to start working in our call centre in Johannesburg.To qualify, individual must be well

We are looking for 120call center candidates to join a vibrant team of call center agents in our company at Global Care resQme All you need to have is Grade10 - 12All people with or without experience

ormation about products and/or services, answering questions, and resolving problems and issues.The Call Center focus specializes in placing or answering calls to customers related to pre - and post -

pporting our Enterprise customers, Commercial and Technical Support teams as well as the Retail and Call centre channels, Partners and external Service Providers.Facilitate the Intra Technology Commer

We are now looking for passionate, Contact centre focused individuals for our offices in the Kwazulu Natal Region.This is a fantastic opportunity to join our team and make a real difference to our Cus

Our clients Call Center is the entry point into starting your exciting career in the industry. As well as their many great staff benefits, they have a genuine company culture which is reflected in eve

aningful and work that makes us proud of what we do. Job description: · All sales are done telephonically to our pre - qualified clients. · Explain all calls in a professional, confident, honest, and