Call CentreJob search results in: Jobs in Western Cape

ern hotel portfolio.Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.Refer a friend scheme from 50

Tax, i.e., Certificate/ Diploma or Degree. b) Tax/ Financial Services/ Banking/ Customer Service or Call Centre experience. c) Exposure to and/or theoretical knowledge of FICA legislation. d) Minimum

ern hotel portfolio.Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.Refer a friend scheme from 50

a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to

wn.The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls, chats and emails taken by our Payment Operations team. You will monitor and assess the qualit

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

gile and demanding environment, you will have to ask the right questions and take the smart risk.We call ourselves Champions. Why Champions? Because it's not only about what they have done, but also f

ch is fantastic testament to our dedicated Customer Service team.They handle a high volume of phone calls and solve a wide range of queries from our Customers and Transport Partners based in the UK an

nts and merchants as well as support all Merchant Services sales staff.ExperienceMinimum:2 years in call centre management rolePrevious supervisory experienceIdeal:2+ years in a call centre management

nd notifying customers of an event within defined SLAs.Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice.Liaise with logistics team t

ness degree/diploma or industry related qualificationKnowledge And ExperienceMust have insurance or call centre industry knowledge and an understanding of: Life Assurance environment Call Centre and C

itment and delivering a great candidate experience Minimum of 12 months experience recruiting for a call centre or bulk recruitment roles Strong emotional intelligenceStrong written and verbal communi

odologiesStakeholder management experienceClear credit and criminal recordIntermediate knowledge of call centre management and all related calculationsIntermediate knowledge of various forecasting/sch

ing impact in how we develop and deliver software at such a large scale.This position involves on - call responsibilities. This is typically once every 6 weeks. We dont like to be paged unnecessarily

ravel insurance specialist.Role purpose:The purpose of the role will be to deal with inbound claims calls and claims assessment, incoming e - mails, and conversational claims, providing efficient frie

e concerns, and promote additional services.RESPONSIBILITIES: Respond to all inbound telephone calls for Company - wide inquiries.Engage with customers via phone, e - mail, chat, and/or social me

ll love doing in this roleResponsible for planning outbound dialler campaigns (with assistance from Call Centre OPS and Marketing) and then managing the effective execution and monitoring of these out

our diverse talent reflects this.Job DescriptionThis role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards. The

daily activities as is necessary to maintain and increase levels of business activityEnsure first - call resolutionAdhere to the contact centre policies and procedures at all times;Obtain, confirm and

here necessary. ExperiencePrevious experience in any of the following fields:Contact Centre(inbound calls)LogisticsSecurity IndustrySupply Chain ManagementBankingCash in TransitQualifications (Minimum

N/Subs Data Capture from the Call Centre industry needed for a busy E - Commerce post N/Subs Data Capture from the Call Centre industry needed for a busy E - Commerce postVerify member details, produc

will be working with internal stakeholders and clients, to ensure consistency in the measurement of call quality. You will be continually developing the coaching capability within your team to support

upbeat even during difficult interactions.Advantageous: Knowledge of recruitment best practices and call centre technology.KEY POINTSSalary: 49, 000 per month (dependent on experience)Benefits: Medica

Availability work shifts in a 24/7 environment (Essential)ExperienceMinimum 12 months international Call Centre experience (Essential)Experience with phone, chat, and email supportExperience working w

to deliver on projects and campaigns Drive the achievement of project and campaign targets Escalate call resolution and provision of project and campaign related answers Manage liaison with project an

nsitive manner and to take ownership of customer retention initiatives in cases of service failure. Call Centre Leadership & Performance Management: to ensure that the CS environment is lead from

nvironment.The Role:As a Real - Time Schedule Analyst in the Workforce Management department of our call centre, you will play a critical role in ensuring optimal scheduling and staffing levels to mee

pact in the community.Job DescriptionThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring,

a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to

e additional South African languages including Sotho/Tswana/Pedi (mandatory).2 years client service call centre experience, dealing with calls and all related admin functions.Understanding of long - t

beat even during difficult interactionsIf you have knowledge of customer service best practices and call centre technology, then that's a plus!KEY POINTSSalary: 18, 000 20, 000 ZAR per month (dependen

of the competition.We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town.Our Customer Services department requires agents with a real pa

es For Workforce Management AnalystDelivers weekly assessment of the site performance (inputs) with call - outs on misses to drive adherence to planDelivers optimal schedule coverage for the and works

Our client in the Northern Suburbs has a vacancy for a Portuguese speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese - speaking Inbound

eractionAvailability work shifts between 3pm to 3am (Essential)ExperienceMinimum 6 months Technical Call Centre experience (Essential)Minimum 6 months experience working in a financial services enviro

administrative matters such as venue sourcing, event proposal, event documentation (event rundown, call - sheet), rooming and transfer listTake on active role in resolving any potential hiccups that

budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.What will make you successful in this

customer.Key job responsibilities Delivers weekly assessment of the site performance (inputs) with call - outs on misses to drive adherence to plan Delivers optimal schedule coverage for the and work

of the competition.We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have acces

to deliver on projects and campaigns Drive the achievement of project and campaign targets Escalate call resolution and provision of project and campaign related answers Manage liaison with project an

liaison with operations on record co - ordination and log onto on database as the link between the call centre and the technical support, and follow up on all tasks Key Accountabilities/ Principal Re

usiness objectives.Key Roles and Responsibilities: Contribute to the process of managing tickets or calls logged at the service desk. Ensure all incidents which are logged, are accurately categorised.

Job DescriptionThe Santam Direct Call Centre has a position available for a First Line Manager in the Client Engagement department. The role is based in Bellville, Cape Town.The purpose of this role i

pport service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.Candi

Review Removal and Debt Mediation Company situated in Goodwood, Western Cape.seeking debt review / call centre agents to start immediately.Limited seats available.Successful Candidate must have1. Min

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

llsAttention to Detail, Persuasion, Working Experience, Computer Literacy, Insurance Industry, Cold Calling, Interpersonal SkillsJob descriptionSenior Sales AgentGetSavvi Health is an exciting, growin

Prefered skillsContact Centers, Afrikaans, Telemarketing, Marketing, Cold Calling, Retail Sales, Sales, Appointment Generation, Debt Collection, Business - to - Business (B2B)Job descriptionOur establ

ing internet banking administration.ExperienceMinimum:2 yrs work experience in a client focussed or call centre type environment Dealing with customer enquiries.Ideal:Experience in a financial or bank

ice to the market.KEY RESPONSIBILITY AREASProvide operational management and support to MHR Oversee Call Centre and Career Centre operationsProvide operational management and support for the MHR Train

ationships, etc.) Opportunity ownership sits with sales, not with business developmentLeading sales call for promotion of CL products capability to target customer, leveraging their product knowledgeI

er to achieve greater customer satisfactionRESPONSIBILITIES: Dispatching of technicians - arranging calls on a day - to - day basis and updating technician calendars on Spark ManageLiaising with more

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

N/Subs Cape Town E - commerce company needs an experienced person to do high join the inbound call centre N/Subs Cape Town E - commerce company needs an experienced person to do high join the inbound

hat the highest level of client service is delivered.Main Roles And ResponsibilitiesAnswer incoming calls within service level agreed timesProvide telephonic assistance to client queriesReturn calls t

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

al but not mandatory.Knowledge of internal and external compliance and governanceSound knowledge of call centre environments preferred. Computer literate (MS Office package) Analytical and thorough/de

nsultants diaries, debit orders and monthly targetsMinimum Requirements Matric Any qualification in call centre or finance would be an advantage 3 - 4 Years in a supervisory role Excellent communicati

nce at a private hospitalPrevious Managed Care experience preferredMust be able to demonstrate clinically - sound, cost - effective decision making that ensures and optimises the clinical outcome of t

aints, queries, requirements.Identify, document, and alert the supervisor of any trends in customer calls, complaints, or requests.Assist with all queries that arise from other departments within the