Call CentreJob search results in: Jobs in Western Cape

eractionAvailability work shifts between 3pm to 3am (Essential)ExperienceMinimum 6 months Technical Call Centre experience (Essential)Minimum 6 months experience working in a financial services enviro

desk, Zendesk, Odoo, Salesforce, Zoho, MS Dynamics etc (application support). Good understanding of call centre environments and equipment. Good understanding of basic PC and network routing & tro

Studio to get product shot.Labs teams requirements in terms of data requirements.Customer services| call centre teams for customer coms and issues.Bash Fulfilment team for OTD from stock management an

ency metrics within the business areaMinimum Requirements18 months international or 36 months local call centre experienceCredit ClearCriminal ClearMatric PassLocation:South Africa - Cape Town Atrium,

a vital role in troubleshooting complex network problems that may arise, including network outages, call drops, and data transfer issues. Your technical prowess and familiarity with GSM protocols will

esWhat were looking for:We are looking for a Coordinator to join our dynamic team. The role is physically located in Cape Town reporting to the Order Process Manager. The successful candidate will be

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

er and including AWS Connect Telephony platform. - Strong knowledge/understanding of Amazon Connect call flows, announcements, dial plans, skills, and routing. - EC2 / VPC & General AWS Environmen

N/Subs Experience Administrator from a Call Centre needed for an online entity N/Subs Experience Administrator from a Call Centre needed for an online entityGrade 12 or equivalentRelevant computer ski

d tracking.Customer data maintenance on the back - office.Open new customer accounts from online leads.Passing leads to the correct channels.Assisting inbound call centre with enquiries when necessary

ay of driving customer delight, by placing our customers at the heart of everything that we doUsing call centre systems competently to keep both customers accounts and own records accurately updatedAc

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

ilization and service levels. Workflow Analyst should also react to changes in daily/weekly/Monthly call volumes and handling times by determining the required staffing level changes to ensure deliver

ehicle status updatesVehicle type updatesVehicles settings supportEvent Queries / UpdatesUpdating / Removing Incorrect Behaviours SelectedAdding Behaviours for company Events received from Call Centre

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

cal support service requests. Our IT Support Associate I spends their day receiving incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The success

ou.Our Customer Service team is a busy and fast paced department who handle a high volumes of phone calls and solve a wide range of queries from our Customers and Transport Partners based in the UK an

that quality and compliance standards are maintained. Ensuring that the productivity targets for a call and email monitoring are met as per internal service level agreements. Ensuring that the qualit

cript tracking report as requested by the dispensary manager and follow up appointments.Assist with call centre scripts and patient service telephone calls.Provide information to individuals in order

nd quality practices to deliver valuable and current quality insights. Actively support the Head of Call Centre Operations to coach and support the Call Centre in implementing learning and capability

ss, and implement strategies for improvementEnsure service level excellence by effectively managing call volumes, response times, and customer satisfactionMentor and develop tenured agents, fostering

letion of cases to clients/funds/management by telephone or in writing. Handles requests for urgent call backs to clients when required. Communicates completion of cases to clients/management by telep

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

expect from your first year at IDM:Communication with clients you are helping on an ongoing basis (Call Centre Type Environment)Exposure to the biggest Financial Service Providers, including the big

ntegrated into the overall customer services processes to best support a great customer experience. Call Centre Leadership & Performance Management: To ensure that the Operational Support environm

quivalent NQF4 qualification. Post matric qualification equivalent of NQF 5. At least 1 years Sales Call Centre working experience. Candidate must have the aptitude to become Fit and Proper as per the

Minimum Experience5 years experience in a Labour/Industrial Relations positionExperience within the Call centre/ BPO will be to your advantage.Large/complex union negotiationsMulti - union experienceB

address customers needs and concerns. Graduate in the finacial sectorPrior customer service and/or call center experience a plusQualificationsMinimum RequirementsMatric/Grade 12Minimum 2 - 4 year of

tomer satisfaction and efficiency metrics within the business areaRequirment18 months international call centre /36 months local call centre experienceLocation:Cape Town, South AfricaTime TypeFull tim

tely in South Africa. You will work with a CRM development team who are a group of motivated, technically skilled individuals creating a Microsoft Dynamics solution for our call centre of almost 1000

anner.Manage escalated admin and other requirements from service providers for clients.Assists with call centre in - bound and out - bound client calls.Provide timeous feedback and resolution.Keep ong

Mutual!Job DescriptionThis is a sales management role that manages a team of sales consultants in a call centre. This role drives telephonic sales with Sales Consultants through outbound campaigns (ne

tional to administrative work, this position will required 3 evening shifts per week taking inbound calls from the US.What you will be doing: Ensure that all outstanding pre - departure paperwork and

r against customer and business expectations.Key Responsibilities:Managing the daily running of the call centre, including effective execution of the resource planApplying call centre strategies to op

and verbal feedback, according to set standards Follow - up on customer complaints Log all incoming calls on a Customer Feedback CRM system, according to set guidelines Ensure all captured information

products cover the full investment spectrum: active and passive; single and multi - manager both locally and internationally. Our active funds range are managed according to our pragmatic value inves

Duties & Responsibilities Log CallsLog calls accurately on the system.Log caller details, location (Building) details and fault details.Categorise calls, prioritise and assign calls.Note all relev

ience (Desirable)Quantifiable experience in managing off - shore contact centre portfolios. (Specifically, UK experience is preferred.)Experience in collections and/or credit management will be a dist

We have an amazing new career opportunity for a VIP Call Centre Host to join a leading online casino and work remotely in South Africa. They look for people who take pride in their work, who want to g

gets.Address non - performance of team members Prepare for and hold weekly team meetings to discuss call quality.Provide advice to team when required.Periodically listen in on calls to assess the qual

mpt response to queries, develop relationships and making appropriate recommendationsAnswer inbound calls, emails and leads from prospective customers in an efficient manorProactively follow up with p

nally resilient and comfortable with ambiguity and constant change Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome. Excellent written and verba

tention, Data Review, Skilled Multi - tasker, Key Accounts, Oral Communication, Communication, Cold Calling, Negotiation, Electronic Data Capture (EDC)Job descriptionMango5 is currently seeking to emp

t orders to the Old Mutual Money Account. Attempt to resolve more complex queries and aim for first call resolution, but may escalate when necessary. Inform customers of the value proposition of the O

EMENTSMinimum 2 years experience within a quality assurance roleMinimum 2 years experience within a call centerMust have previous demonstrative experience in an insight role within a BPO environment.M

operational project.Extensive experience in day to day management.Manages between 5 and 20 clerical/Call Centre staff (could include some specialist staff)Able to plan and execute strategies to achiev

of the competition. We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have acces

onDescribe process of data cleansing and adjustmentsIdentify business factors that has an impact on call volumes and patternsDescribe contact routing options and the impact it has on data collection a

o be a part of our team?Compiles staffing level requirement forecasting and workplace scheduling in call - center environments.Prepares reports to determine call volume, calling patterns, service tren

The incumbent is individually accountable for achieving results through own efforts.Minimum 5 years Call Centre experienceVernacular language preferableCall audits/coaching/efficiency knowledge advant

ent including senior/executiveAbility to prioritize in time sensitive environmentAbility to act ethically and with integrity at all timesProactive, assertive, accountable and takes initiative. A 'can

Minimum Experience5 years experience in a Labour/Industrial Relations positionExperience within the Call centre/ BPO will be to your advantage.Large/complex union negotiationsMulti - union experienceB

and verbal feedback, according to set standards Follow - up on customer complaints Log all incoming calls on a Customer Feedback CRM system, according to set guidelines Ensure all captured information

ively by the broader Contact Centre team generally and the Customer Services operations team specifically to improve resourcing, workforce and capacity practices, productivity and decision making. Add

ation.Manage escalated admin and other requirements from service providers for clients.Assists with call centre in - bound and out - bound client calls.Provide timeous feedback and resolution.Keep ong

m)Grade 12 National Certificate / Vocational Qualifications (Ideal Or Preferred)n/a KnowledgeMinimumCall centre processes and proceduresCustomer care and service protocolSkillsCommunications Skills Pr

oard customers timeously. This is via numerous methods, with the primary channels being: telephonic calls, Whatsapp Chats, Xcally usage and emails. Internal Liaison takes place with the verifications

t support service staff. - Able to work tight deadlines, managing and prioritizing time effectively. Please send your cv to stonezrecruitment@gmail.com Call us on 0210232950 Refrence SWM2404JIZA

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea

Drivers Code 10 - 14 With Valid PDP•Security Officers•Logo Driver•Office Work (Receptionist, Admin, Call Centre, Data Capture, HR, Accountant, Office Assistant)•Safety Officer•SHE Rep•Occupational Hea