Junior Business Analyst

Helloan exciting new opportunity has just become available in our Hollard International, Hollard Health I.T. area. We are looking to recruit a Junior Business Analyst (Permanent).

As Hollard Health, we are passionate about Africa and we believe that the most powerful way to create a better future for the continent, is to improve the health of her people. We bring unrivalled healthcare to businesses operating across Africa by providing locally admitted, and therefore compliant, health insurance with value-for-money benefits and global administration capabilities.

The Junior Business Analyst (BA) is the bridge between our users across Africa, and the technical team, ensuring that the users/customers are satisfied. The BA investigates issues, facilitates and tracks changes, ensures that all changes are applied correctly and meets the various business needs, drives the testing process, and is the ultimate gatekeeper for changes to be deployed. The BA also keeps track of which changes are at what stage of development. The BA prioritises faults and manages turnaround times, ensuring that all stakeholders are kept abreast and agree with the performance and the next steps. Additionally, relevant documentation and supporting documentation are administered and managed by the BA.

Key Responsibilities

Act as liaison between users and developers across Africa.

Gathering, understanding, and documenting requirements.

Release management of deployments.

System Documentation management.

Pan-African User request evaluations and reviews.

Project reporting and status tracking.

Gathering and understanding requirements.

Defining project success factors, and making sure delivery is aligned to expected results.

Defining of test cases to meet the requirements.

Functional Testing of releases against success factors and requirements.

Facilitation of user testing and training sessions.

Gate-keeping releases, making sure they comply with internal standards and requirements, and deploying releases when compliant.

Document and maintain system libraries and books of knowledge.

Evaluation of support requests, to direct users to correct reference material, or in case of system failure/deficiencies, scope, and initiate system changes with the development team.

Project reporting and status tracking.

Provide and facilitate training on quoting and system navigation for external partners.