Junior Change Analyst

We are seeking a highly motivated and experienced Junior Change Analyst to join our dynamic team. The ideal candidate will have a National Diploma/Degree in Information Technology or a related field, ITIL Foundation Certification or Practitioner Level Certification, and at least 3 years of experience in IT change management. You will be responsible for overseeing the entire change management process, ensuring that all IT changes are effectively planned, coordinated, and implemented in line with best practices, minimizing disruption to services.

Duties and responsibilities:

• Change Management Process: Manage and coordinate IT change management processes in line with ITIL standards, ensuring all changes are reviewed, approved, and executed efficiently.
• Risk & Impact Assessment: Conduct risk and impact assessments for all change requests, ensuring that potential risks are identified, mitigated, and communicated to relevant stakeholders.
• Change Advisory Board (CAB): Facilitate Change Advisory Board meetings, presenting change requests, and ensuring appropriate approval processes are followed.
• Change Documentation: Maintain accurate documentation for all IT changes, ensuring all records are kept up-to-date and compliant with organizational policies and regulatory requirements.
• Communication: Act as the main point of contact between the change management team and other departments, ensuring that all stakeholders are informed about the status of changes and any potential impacts.
• Post-Implementation Review: Lead post-implementation reviews to assess the success of changes, capture lessons learned, and improve future change management processes.
• Continuous Improvement: Identify areas for improvement in the change management process and work closely with the IT operations and project teams to implement process enhancements.
• Change Metrics: Track and report on change management metrics, providing insights into change success rates, failure rates, and other key performance indicators (KPIs).

Requirements

Qualifications and Experience:

• Education: National Diploma or Degree in Information Technology, Computer Science, or a related field.
• ITIL Foundation Certification (required).
• ITIL Practitioner Level Certification (preferred).
• Relevant Change Management certification (e.g., Prosci Change Management).

Experience:

• Minimum 3 years of experience in IT Change Management.
• Strong knowledge and hands-on experience with ITIL frameworks, specifically in change management.
• Minimum 2 years of relevant experience in managing IT change processes.

Skills and Competencies:

• Technical Knowledge: Familiarity with IT systems, infrastructure, and software development processes.
• Process-Oriented: Strong understanding of ITIL principles, particularly within change management, and ability to implement best practices.
• Communication: Excellent written and verbal communication skills, with the ability to effectively communicate complex technical issues to non-technical stakeholders.
• Analytical Skills: Ability to analyze change requests, assess risks, and evaluate the impact on systems and services.
• Project Management: Experience in managing multiple change initiatives simultaneously, with the ability to prioritize and manage time effectively.
• Leadership: Experience in leading change advisory boards and coordinating cross-functional teams.
• Problem-Solving: Strong troubleshooting skills and ability to work under pressure to resolve issues efficiently.

Additional Requirements:

• Adaptability: Ability to work in a fast-paced and evolving environment.
• Attention to Detail: High level of attention to detail, ensuring accuracy and compliance in all processes.
• Stakeholder Management: Proven experience in managing relationships with various internal and external stakeholders.