Support Services, Client Services, Pivot Tables, Initiation, Microsoft Excel, VLOOKUP, Laptops, Operations Management, Mailboxes, Software as a Service (SaaS)
Job description
Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.
Who Are We?
1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.
We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.
Learn more about our people brand by watching our culture videos:
- https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s
- https://www.youtube.com/watch?v=iVk3_vVyrW0
We have a great opportunity available for a Junior Mobile Administrator within our environment. As the Junior Mobile Administrator, you will provide high-quality support to our customers using our OneView SaaS Technology Expense Management platform. In addition, you are required to provide operational management and financial assistance of the clients technology environment, focusing specifically on their Mobile Environment. This role is based in Gauteng.
What You will do within this role (Your key responsibilities):
- Continuously track, prevent, forecast, and report on usage in the client's environment to prevent excessive cost on the account.
- Maintain an updated client Baseline.
- Create and analyze reports for the client within the required timeframe.
- Audit and QA service provider data.
- Compile monthly presentations within client environments.
- Analyze and assist in the resolution of client queries and requests through defined processes.
- Document business processes in accordance with the standards of both the client and Nebula.
- Operational support to clients e.g. data bundle management, SIM swops etc.
- Continuous integrity checks on the Clients environment to ensure accuracy.
- Monitoring of client mailboxes and attending to user queries and escalations.
- Attend weekly client and service provider engagements and ensure Adhoc requests are attended to accordingly
Although we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application
- Excellent Excel skills (VLookUp and Pivot Tables)
- You are driven and passionate about excellent client services.
- Hold a relevant 3 year tertiary qualification or 5 years relevant experience.
- You are creative and innovative in your thinking and willing to learn new skills.
- You take initiative and can collaborate with various teams to get the job done.
- You work hard and play hard with epic MS teams backgrounds for Friday Fun-day check-ins.
- You enjoy automation and thinking outside the box.
- Enjoy 20 Leave days a year plus a mulligan day each quarter after meeting all your deliverables. Thats 4 extra leave days annually!
- High spec laptops and equipment for you to comfortably work remotely.
- A once off at home office allowance to set up your home office.
- Flexible working hours. We work on a flexible schedule from Monday to Friday where you can make the hours work for you.
- Access to our Well-being program and Employee support services we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.
- Grow your skills and learn something new with paid for Microsoft courses and certifications.
- Take up a hobby and unlock a training allowance every 2 years to do something non-work related.
- Give back by participating in our Culture and Social Responsibility initiatives.
- Free Gap cover and a relaxed/hybrid work environment.
Your Application
We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application Nebula will delete the information you provide here within 3 months.
