Specific responsibilities include but not limited to:
- Support the liaison between business and technology units, continuously analyse and identify proven, state-of-the-art, and future-proof business processes and solutions.
- Understand the needs of multiple stakeholders and facilitate negotiation of requirements and solutions.
- Identify areas and processes for improvement and develop appropriate technology interventions.
- Document and communicate requirements with relevant internal and external stakeholders.
- Coordinate resources from internal and external business and technology units, organize domain-specific solution design engagements, and ensure high-quality and integrated implementation and operation.
- Support application service resilience and security with relevant functions.
- Facilitate user training, workshop, and presentations to business units.
- Maintain the relation with the vendors and monitor their performance.
- Provide technical and operational support.
- Perform other duties and responsibilities as assigned.
- Minimum 1 year of relevant full-time professional experience is preferred. The full-time professional experience excludes summer/winter jobs, internship, traineeship, etc. Candidates with less than one-year full-time professional experience, and fresh graduates who have obtained the education degrees, as required by NDB, could also be considered.
- Master's degree or equivalent in a relevant professional field from a reputed university. A degree in computer science, engineering or systems management is preferable.
- Broad understanding of technology solutions, industry best practices, multiple business processes, and technology designs across multiple product/technology families.
- Relevant knowledge of implementation and operation best practices in digital service related to the following domains: accounting, treasury, loan, risk management, workflow, workspace, business intelligence, big data, AI, machine learning, etc.
- Ability to articulate strategic solutions and support delivery.
- Knowledge in multiple business processes across an organization and the ability to propose technology solutions encompassing comprehensive requirements.
- Ability to objectively critique business scenarios and processes.
- Relevant knowledge and practical skills in the following domains: programming and scripting language, database, network, integration, cloud infrastructure, application security, performance, identify and access management, monitoring and log management, software development, etc.
- Knowledge about IT service management (ITIL), project management (PMP), architecture, information security and governance process.
- Professional certification is preferred in project management, product management, Microsoft system, Cloud technology, consultancy, and project management.
- Communication and Teamwork:
- Good written and verbal communication skills in English.
- Fast learning in defining business processes, policies, and procedures.
- Relevant experience in supporting business system design, implementation and operation.
- Ability to work well under pressure and meet deadlines, demonstrating high motivation, integrity, and responsibility.
- Strong analytical and critical thinking skills with a meticulous attitude.
- Ability of multi-tasking.
- Strategic thinking, problem solving, communication and interpersonal skills with high resilience and drive in achieving objectives and goals.
- Relevant experience in a multi-cultural work environment fostering a climate of teamwork and collaboration.
