The Service Manager will be assigned several Key accounts & Sales representatives - and will need to ensure that all tasks and responsibilities are fulfilled within those accounts. The SM will also be responsible for conducting feasibilities for opportunities sent through by Channel partners and clients, and responsible for making sure that services are being seamlessly delivered to end clients of the organization.
Role Responsibilities
- Create and maintain a good relationship with all partners and end clients you deal with.
- Ensure sales orders are correctly and efficiently processed on the CRM.
- Ensure all orders are updated on a weekly basis on the CRM to ensure clients are kept informed.
- Ensure accurate data is gathered and captured into the CRM Database
- Ensure an accurate handover of services are done in a timeous manner.
- Manage suppliers for all sales orders in a professional manner.
- Achieve set monthly targets.
- Accurate handover document information.
- Complete all tasks through management of the ticketing system.
- Assist with account and client queries relating to the CRM.
- Provide general assistance where required.
- Ensure the CRM is kept up to date with accurate data.
- Provide any additional support to the sales team if and when required.
- Ideally Previous experience as: Personal assistance, sales administration, service delivery, office administration, feasibilities.
- Good command of the English language (both verbal and written).
- Exceptionally organized with ability to multi-task
- Outstanding Attention to Detail.
- Great email etiquette and communication skills.
- Customer service Skills.
- Ideally Experience within the ISP industry.
- Proficiency in Microsoft Excel, Word and Outlook.
- Online research.
- Detail aware and oriented for accuracy.
- Understanding of VoIP Telephony is an advantage.
- Understanding of Internet Access Services is an advantage.
