Posted on: 07 November 2017
ID 552658

Junior Spa Manager Therapist-Umhlanga

Junior Spa Manager / Therapist  - Umhlanga

Answer telephone calls, provide accurate information to clients, taking accurate messages, greeting customers and scheduling appointments

  • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
  • Introduce new beauty products to clients and educate them on their uses and benefits
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Process payments from clients for services ordered from the spa
  • Keep register of long and existing clients for them to enjoy benefits given to loyal customers
  • Give appointments to clients on specific days
  • Open and close the spa at the appropriate time
  • Ensure that the front desk is clean and organized for free movement
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been cancelled by clients, and also alert staff members of the arrival of clients who come without prior appointments
  • Manage the visitor register to keep record of people who visit the spa on a daily basis
  • Receive customer complaints and feedback and direct them to appropriate offices for resolution.
  • Giving tours of the spa facility.
  • Conduct stock take

Requirements:

  • Grade 12 with National Diploma in will a distinct advantage
  • Good human relations
  • Excellent phone etiquette
  • Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
  • Excellent multitasking skills to successfully handle several assignments together
  • Possess strong organizational skills required for achieving efficiency on the job
  • Good knowledge of beauty products to be able to promote them to clients
  • Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
  • Must have 3 years spa experience (Preferably as a spa manager)
Occupation:
Hotel jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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