Junior Spa Manager / Therapist - Umhlanga
Answer telephone calls, provide accurate information to clients, taking accurate messages, greeting customers and scheduling appointments
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
- Introduce new beauty products to clients and educate them on their uses and benefits
- Keep clients updated on currently available promotions and discounts in services offered in the Spa
- Process payments from clients for services ordered from the spa
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers
- Give appointments to clients on specific days
- Open and close the spa at the appropriate time
- Ensure that the front desk is clean and organized for free movement
- Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Inform staff members of appointments that have been cancelled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Manage the visitor register to keep record of people who visit the spa on a daily basis
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
- Giving tours of the spa facility.
- Conduct stock take
Requirements:
- Grade 12 with National Diploma in will a distinct advantage
- Good human relations
- Excellent phone etiquette
- Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
- Excellent multitasking skills to successfully handle several assignments together
- Possess strong organizational skills required for achieving efficiency on the job
- Good knowledge of beauty products to be able to promote them to clients
- Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
- Must have 3 years spa experience (Preferably as a spa manager)
