Junior Support Technician (Entry Level - Woodmead, JHB)

Attention all IT students and graduates!

Are you ready to launch your career in the fast-paced world of IT? Siyaya Phambili Technology Solutions is thrilled to offer exceptional opportunities for IT students and recent graduates to join our dynamic team as Full-time 1st Line Support Technicians and Help Desk Agents.

This is your chance to gain valuable hands-on experience and build essential technical skills that will set you up for success in the industry. As you work closely with our experienced team members, you'll have ample opportunities for learning and growth in the ever-evolving field of IT support.

We celebrate collaboration and value your contributions. Your dedication and passion for technology will play a vital role in driving our clients' success and making a positive impact on their businesses.

If you're an IT student or recent graduate eager to learn, hungry for challenges, and ready to kick-start your career in IT support, we want to hear from you!

Responsibilities you will Learn to take on:

• Provide First-Line Support: Offer prompt and friendly assistance to end-users with technical issues, including hardware, software, and network-related problems - Both remotely and on-site at the Customer.
• Troubleshooting: Diagnose and resolve basic technical issues by utilizing established procedures and resources.
• Help Desk Assistance: Serve as a point of contact for users, receiving and responding to incoming support requests via phone, email, or ticketing system.
• Software Installation and Configuration: Assist in installing and configuring standard software applications on users' devices.
• Hardware Setup and Maintenance: Help set up and maintain computer hardware, peripherals, and other IT equipment.
• User Account Management: Assist in creating and managing user accounts, permissions, and passwords.
• System Monitoring: Monitor IT systems and promptly escalate any potential issues or incidents to senior team members.
• Documentation: Maintain accurate records of support activities, including solutions provided, troubleshooting steps, and resolutions.
• Knowledge Sharing: Continuously learn from senior team members and actively contribute to the team's knowledge base.
• Remote Support: Provide remote support to off-site users and resolve issues via remote access tools.
• IT Inventory Management: Assist in maintaining an inventory of hardware, software, and licenses.
• Basic Network Support: Assist with basic network troubleshooting and connectivity issues under guidance.
• User Training: Help users with basic IT training and guidance on standard software applications.
• Adhere to IT Policies: Comply with the organization's IT policies and procedures.

Relevant Certifications (Not Required, but any would be advantageous)

• CompTIA A+
• CompTIA Network+
• Microsoft Certified M365
• Microsoft Technology Associate
• ITIL Foundation

Personal Attributes - a Must for Success

• Problem-Solving Abilities
• Customer Service Orientation
• Adaptability
• Attention to Detail
• Time Management
• Team Player
• Patience
• Professionalism
• Ethical Conduct
• Initiative
• Positive Attitude

As a Junior IT Support Technician at Siyaya Phambili Technology Solutions, you will play a crucial role in providing essential technical assistance to our valued clients. You will be an integral part of our dedicated team, reporting to the Technical Manager.

Your work schedule will be from Monday to Friday, 8:00 to 17:00, and you will report to our offices in Woodmead.

If you're ready to make an impact, embrace new challenges, and thrive in a supportive environment, join us at Siyaya Phambili Technology Solutions, and apply now.

We look forward to shaping a brighter future together!

1. Click Apply to Fill out the Application Form
2. Send your CV to cv@siyaya.co.za