Junior Web Services Executive

This is a remote position.

**JOB DESCRIPTION: WEB SERVICES EXECUTIVE**

**PURPOSE OF POSITION:**

The role of the Web Services Executive is to provide first-line Helpdesk support to our customers and internal teams, whilst delivering proactive website maintenance and monitoring. This is a great opportunity for someone wanting to pursue a career in Web Development.

Requirements

**HELPDESK KEY TASKS:**

• Solving first-line support calls in line with our SLAs
• Replying to client queries by email or phone - keeping them updated from initial contact to resolution
• Escalating second and third-line support queries to the Web Developers
• Monthly plugin and core updates for all client websites
• Monitoring security notifications from websites and notifying Web Developers if action needs to be taken
• Monitoring uptime of websites and notifying Web Developers when a website is down for longer than 10 minutes
• Testing contact form submissions and obtaining confirmation of receipt from the client
• Website content migrations
• Monthly site speed checks for all client websites and implementing any fixes (or escalating to second-line support)
• Updating websites with blogs, videos, and other content as required
• Managing email account configurations and setups
• Submitting tickets with third-party suppliers to resolve client issues
• Optimizing images for usage on websites
• Logging all time spent on client accounts on Hubstaff against the correct client Helpdesk Project
• Creation of Helpdesk reports as required
• Assist in the Project Management of web builds - as required

**REQUIRED SKILLS:**

• An analytical mindset and attention to detail
• Excellent written and verbal communication skills
• A good team player
• Ability to think creatively to identify and resolve problems
• Flexible and adaptable mindset
• Fast learner who is committed to self-development

**ADVANTAGEOUS SKILLS:**

• Knowledge of HTML/CSS
• Experience with WordPress CMS
• Knowledge/experience of the Adobe Creative Cloud Suite
• Knowledge/experience of Figma
• Experience with Google Analytics and Google Search Console

**QUALIFICATIONS:**

• 5 GSCEs including a Grade 6/B or above in English and Maths
• Educated to A Level or Level 2 standard

**MEASURES OF SUCCESS:**

• Complete learning objectives set by the manager
• Meet deadlines set by the manager
• All Helpdesk calls are logged and resolved promptly (as per SLAs)
• WordPress plugins and cores for all websites reviewed and updated each month
• Google Search Console checked for all clients each month and relevant fixes applied
• AHRefs data is checked for all clients each month and relevant fixes applied
• All website site speeds are checked monthly and results logged to monitor improvements
• Presenting ways to improve the efficiency of processes to your manager
• All hours worked are logged on Hubstaff
• Asana tasks are managed efficiently and kept up to date