MINIMUM REQUIREMENTS:
- Bachelor's degree in Business Administration, Marketing, or related field
- 7+ years of experience in key account management, with a proven track record of managing and growing large accounts (preferably in the banking, telecoms and government industries)
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with key stakeholders.
- Excellent negotiation and problem-solving abilities
- Ability to work collaboratively with cross-functional teams to achieve business objectives.
- Knowledge of CRM software and sales forecasting tools
- Familiarity with the latest trends and best practices in account management
- 2+ years of experience in managing a team of Key Account Managers
- Manage a team of Key Account Managers and provide leadership, coaching, and mentoring to help them achieve their account goals.
- Develop and implement account strategies to achieve revenue targets and business objectives.
- Build and maintain strong relationships with key stakeholders and decision-makers within the client organization.
- Understand the client's business needs, goals, and challenges and provide customized solutions that meet their requirements.
- Identify new business opportunities within the accounts and collaborate with internal teams to develop proposals and close deals.
- Work closely with cross-functional teams such as sales, marketing, operations, and customer service to ensure seamless delivery of products and services.
- Monitor and analyze account performance metrics and develop action plans to address any issues or concerns.
- Serve as the primary point of contact for senior management on account performance and growth opportunities.
- Providing real-time, ongoing coaching and feedback to team members throughout the year.
- On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS.
- Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs.
- Taking action to hire and retain high-performers and address poor performance.
- Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.
- Role modelling the behaviours that support and drive the Flash culture and values.
- Results-driven and highly motivated.
- Strong leadership skills.
- Excellent time management and organizational skills.
- Ability to work well under pressure and prioritize competing demands.
- Strong problem-solving and decision-making skills.
