Key Account Manager – Furniture Category

Location: South Africa

Company: SMD Technologies

Department: Sales

Reports to: Division HOD

About Us:

SMD Technologies is a leading global product and brand developer, renowned for our innovative solutions and a wide range of high-quality products. Our brands span multiple fields, delivering cutting-edge technology, quality, and exceptional value to our customers. We are committed to excellence and are looking for a talented Key Account Manager to join our dynamic team and drive the furniture category across retail accounts.

Job Summary:

We are seeking an experienced and dynamic Key Account Manager to oversee our furniture sales in retail accounts. The ideal candidate will be responsible for managing client relationships, driving sales, and achieving gross margin targets across multiple furniture categories. This role demands a proactive, self-starting individual with exceptional cross-collaboration skills to work effectively with various stakeholders.

Key Responsibilities:

Client Relationship Management:

Develop and maintain strong, long-term relationships with key retail accounts.

Act as the main point of contact for clients, addressing their needs and ensuring high levels of customer satisfaction.

Conduct regular meetings and business reviews with clients to understand their needs and identify growth opportunities.

Sales and Revenue Growth:

Achieve and exceed sales targets and gross margin objectives for furniture categories.

Develop and implement strategic sales plans to expand the customer base and increase revenue.

Identify and pursue new business opportunities within the retail sector.

Forecasting and Reporting:

Prepare accurate sales forecasts and reports, analyzing trends to make informed business decisions.

Monitor and report on market and competitor activities, providing relevant insights to the sales and product teams.

Performance Monitoring:

Track and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.

Implement corrective actions and improvement plans to address any deviations from targets.

Cross-Functional Collaboration:

Collaborate with internal teams, including sales, marketing, and logistics, to ensure the success.

Conduct market research and analysis to stay informed about industry trends, competitor activities, and customer preferences.

Prepare and present sales reports, forecasts, and performance metrics to senior management.

Negotiate, pricing, and terms with key retailers to secure profitable agreements.

Personal Attributes:

Highly organized and capable of managing multiple priorities and deadlines.

Strong problem-solving skills with the ability to think strategically and analytically.

A collaborative team player with a positive attitude and strong work ethic.

Ability to thrive in a fast-paced, dynamic environment.

Qualifications:

Proven experience as a Key Account Manager or in a similar sales role. Experience in Furniture Category is advantageous.

Strong understanding of the retail landscape.

Excellent communication, negotiation, and interpersonal skills.

Ability to analyze sales data, market trends, and customer feedback to make informed business decisions.

Proficiency in Microsoft Office Suite and PowerBI would be advantageous.

Willingness to travel as required.

What We Offer:

Performance-based incentives.

Opportunity to work with a diverse and talented team in a dynamic, fast-paced environment.

Career development and growth opportunities within fast growing organization.