Core purpose of the role: Developing and maintaining business relationships with new and existing suppliers.
Location: Centurion
Salary: Market related
Academic Qualifications
Essential:
- Matric Certificate
- Tertiary qualification in Business Administration / Business Management and/or similar
Essential:
- 2 5 years customer service experience, specifically dealing with key accounts management
Essential
- Health and Safety Compliance
- Existing Standard Operating Procedures
Essential:
- Computer skills (Microsoft Office)
- Excellent written and oral communication skills
- Listening skills to fully grasp tasks in a stressful and chaotic environment
- Ability to manage multiple tasks and priorities
- Work under pressure
- Attention to detail
- Commitment to behaving ethically and in line with Focus on analyzing and solving problems organisational values
- Focus on communicating clearly and giving clear feedback
- Focus on getting things done
- Passion for customer service
- Ability to build relationships
- Ability to multitask
- Remain resilient with stress and pressure
- Preference for team working
- Perseverance
- Customer centricity and focus
Operations
- Achieving budgeted units sold (contract) numbers for the year
- Ensuring adherence to all contractual obligations in stock and bond
- Ensuring adherence to all contractual obligations in stock assessments
- Investigate and understand market environment and keep track of trends in the insurance industry
- Ensuring the successful on-boarding of new suppliers as agreed upon
- Ensuring renewal of all existing contracts
- Create an awareness of repudiation services and assist and support the processes
- Leveraging from the existing supplier base to increase the company's market share, e.g. broker books available through the underwriters and renewal of agreements
- Maintain open communication and relationships with suppliers specific to your responsibilities and the company by daily interaction and resolving queries effectively within 48hrs
- Maintenance and upkeep of all administration communication with suppliers daily.
- Supply training if required to all new suppliers and also ensure that all suppliers have access to our systems and updates continuously.
Internal customers
- Branch employees, inter-departments
- Suppliers, Clients/Customers
