What You Will Do
- Manage customer relationship from a service perspective through a structured communication approach.
- Understand customer needs through proactive continuous customer diagnosis.
- Create, implement and follow-up service account plans in alignment with customer and account team.
- Create, implement and follow-up quality plans per account in line with customer and account team.
- Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts.
- Manage internal interfaces and customer to assure efficient delivery of service and quality account plans.
- Support resolution of technical issues by being responsible for communication with customer and issue driver.
- Qualification in Mechanical/Electrical Engineering or similar.
- A minimum of 10 years experience in a similar role in the Food Processing or Food Packaging industry.
- Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous.
- Customer relationship management experience.
- Customer focus.
- Experience in value-add selling of product offerings.
- Proficiency in MS Office PowerPoint, Excel etc.
- SAP knowledge an advantage.
- Willing and able to travel when necessary (both nationally & internationally).
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
- A culture that pioneers a spirit of innovation where our industry experts drive visible results.
- An equal opportunity employment experience that values diversity and inclusion.
- Market competitive compensation and benefits with flexible working arrangements.
