Key Account Manager (Security)

Key Account Manager (Security Company) - Centurion - Salary: R20k pm to R30k pm

Department: Sales & Marketing

Overview

The key account manager is responsible for handling the most important client accounts the company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential [URL Removed] handle any inbound call directed at any of in the inbound queues hosted in our call centre.

Requirements

Bachelor's degree in marketing, business administration, sales, or relevant field
Master's Degree an added advantage
(4) Four to (5) Five years' previous work experience in sales, management, key account management, or relevant experience
Experience with CRM software and the Microsoft Office Suite with emphasis on superior Excel skills.
Able to analyze data and sales statistics and translate results into better solutions
Strong negotiation skills, with ability follow-through on client contracts
Key Responsibilities:
Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Establishing and overseeing internal budgets with the company and external budgets with the client
Working with design, sales team, creative, advertising, logistics, managers, marketing and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies