Key Account Manager - Technical

Responsible for the Technical and soft services components of the project. Responsible for the facilities management and day to day operations of technical maintenance, OHSE, audits, compliance and high-level management of the service delivery and excellence.

Implementing strategies and control mechanisms to achieve the business objectives. Increasing efficiency and minimizing the risk of loss and noncompliance impacting on company profits. Key Accountabilities/ Principal Responsibilities

Contractual Strategy and Management

Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets

Ensure the contract is optimally structured, managed and populated to increase operational efficiency

Focus on future direction of contracts, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract

Ensure a best practice framework is in place for the delivery of the contract, using processes, procedures and systems aligned to the company quality policy

Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports

SLA Management, compliance & governance

Performance reporting to the Client

Business Development

Develop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectives

Provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making

Develop and implement relationship strategies to maximise opportunities for securing new business

Identify new / future services that would provide AFMS with a competitive advantage or profitability.

Develop tender documents at a consistently high standard

Customer, Community and Markets

Represent AFMS when meeting with the customer, stakeholders, and end user, in order to enhance the company reputation and foster a partnership approach to the relationship throughout the contract

Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value

Maintain and develop strong relationships with the client and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance

Leadership

Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface

Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations

Financial Management

Ensure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitment

Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements

Report monthly on P&L and annual forecast

Key Skills And Experience

Grade 12

Ideally have a degree, or hold a professional qualification in Facilities Management / Business Management

Minimum 8 year experience at senior management level, preferably in hard and soft FM services, with at least 5 years Contract Management experience

Hard & soft services operational knowledge would be advantageous

Must have extensive experience in leading a diverse, multi-cultured, multi-disciplined workforce

Must have managed commercial and contractual elements

Must have managed resources and sub consultants

Must have working experience with managing budgets, including costs and profitability

Advance computer skills including presentation material

People and Management Skill

Strong leadership qualities and a confident decision maker

Possesses the drive to oversee and take ownership of the activities of the business

Must be a respected leader, and have the ability to work closely and in partnership with the clients and AFMS group senior management to ensure mutual success of both organizations and longevity of the contract relationship

Excellent interpersonal skills in working with multicultural teams across all levels, with focus on tact, diplomacy and rapport building

Highly effective communicate effectively in both written and verbal form

Committed to professional and ethical values and standards

Analytical reasoning ability and capable of making fast informed decisions on complex matters to ensure the continuity of service to the clients facilities

Excellent financial, commercial, business development and HR Acumen to support the improvement of business performance

Key result areas

Understand role of reporting to the business and client

Understand role of managing staff to closely ensure output is aligned with business requirements

Understand interworking with various teams to ensure client financial compliances

Understanding that feedback and communication is critical to success

Additional Responsibilities And Skills

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as AFMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels